The player from Germany has requested withdrawals two weeks ago. They have been pending since. Player’s complaint has been resolved successfully.
Wild Pharao Casino - Player’s withdrawals have been delayed.
Amount: €1,500
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I made a payout of €1000 on 01/08/22 and €500 on 01/10/22 at Wildpharao, both payouts have not yet been processed and have not been paid out. It is a cheek that it is not transferred after 10 working days, especially since the casino says that it is processed after 3-5 working days. And my emails have never been answered.
I hope this helps me in some way, thank you
Sincerely Daniel
Automatic translation:
Public
Public
2 years ago
Dear Daniel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if they were your first withdrawals in this casino? Do I understand correctly that the payments are still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hi
a payout from 01/07/22 was processed and transferred, played with a deposit bonus and also fulfilled the bonus conditions. The current 2 withdrawals are still pending and have not yet been processed. I am also completely verified.
Dear Daniel
Automatic translation:
Public
Public
2 years ago
Thank you very much, Daniel, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
2 years ago
Hello Daniel!
I will take care of your complaint from now on. I would like to invite representatives of Wild Pharao Casino into this complaint in order to help us resolve this withdrawal issue.
Public
Public
2 years ago
Translation
Hi
Thank you Tomas for taking care of it, I'll wait for news
Dear Daniel
Automatic translation:
Public
Public
2 years ago
Translation
Yes, only when I made my complaint is it taken care of. Thanks anyway that it worked now.
Dear Daniel
Edited
Automatic translation:
Public
Public
2 years ago
Hello Daniel,
Do I understand correctly both your withdrawals have been paid out already to you? Please, let us know. Much appreciated!
Public
Public
2 years ago
Translation
Hello Tomas
Payment has been processed but not yet transferred.
Automatic translation:
Public
Public
2 years ago
Dear Daniel,
thanks for the reply. I'll keep the complaint open until you confirm you received the payment. Keep us updated.
Public
Public
2 years ago
We have received an additional comment from Daniel:
"Hello Tomas
I get in touch via email because I can no longer reply to my complaint, I have no idea why. In any case, my payouts (€1000 and €500) were processed on Friday, January 28th, 2022 after almost 3 weeks, but still no money on my account today. Wrote an email but nobody answered then wrote to the support and they said "we are not responsible for payments, the payment would already be out". but still not in my account. Could you please help me, thanks in advance 😊
Username: ******
Sincerely Daniel"
Dear Daniel,
depending on the payment method used, the payment might take a few business days to arrive. Please be patient, I believe it's only a matter of time until your money arrives. If you still won't receive your winnings by the end of next week we'll investigate further. Keep us updated, and if you'll still have problems replying to the complaint don't hesitate to notify me on my email.
Public
Public
2 years ago
Translation
Hello Tomas
I'll get back to you about the payout from Wildpharao (€1000 and €500) which has been processed since 01/28/22. It's been more than 5 working days since Wildpharao could have transferred it long ago and it was in my account. Today is February 7th, 2022 and there is still no money. I've been waiting for my payout for 1 month, that's a cheek from Wildpharao. Can you please help me to get my money.
Thanks in advance 😊
Sincerely Daniel
Automatic translation:
Public
Public
2 years ago
Translation
Hello Tomas
Wanted to let you know the money is finally in my account.
thanks for the help👍
Sincerely Daniel
Automatic translation:
Public
Public
2 years ago
I am glad to hear you received your winnings, Daniel! Thank you for letting us know. We will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
