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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Hello simodiether,We will respect your decision to close the complaint.Please... 2 years ago
Dear NORGETROLL, I tried to contact the casino repeatedly but haven't receive... 2 years ago
Hello Zmistman,your personal information was associated with an email similar... 2 years ago
Hello Trustworth,Unfortunately, the casino stopped reacting to our questions,... 2 years ago
Hello Dmr1,Unfortunately, the casino stopped reacting to our questions, we ca... 2 years ago
Dear bring12,I apologize, but since we haven’t received any response from the... 2 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded ... 2 years ago
Awesome news, Stella82117! As the complaint has been successfully resolved, w... 2 years ago
Hello Doedel14,Thanks for the update. Since you came to an agreement with the... 2 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 2 years ago
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