Casino Eagles - Player’s struggling to withdraw his winnings.

I have two issues with this casino. Firstly when I opened my account I deposited EUR200 but for some strange reason only EUR147.80 was credited to my balance. I them played a few bets and got my balance up to EUR290 and decided I didn't want to use them anymore as I mistakenly thought they had a sportsbook when I registered. I then asked for a withdrawal of my EUR290 but not only is it still pending but my balance is still showing as EUR290. They are clearly hoping that I will get frustrated and lose the EUR290 but that isn't going to happen. They DO NOT answer any emails or messages and would appear to be a complete scam website. They owe me my balance of EUR290 plus the EUR52.20 that vanished when I made my deposit. Total owing EUR342.20. From reading another ongoing complaint about the same company I'm waiting to hear what the excuses they are going to give Casino Guru this time.

Dear dmr1,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, that without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Petronela

I have had NO reply from Casino Eagles to any of my emails. I have asked about my withdrawal. I have asked to closed my account. I have asked why my balance was way less than what I deposited. NOT ONE REPLY

On the subject of account verification. Casino Eagles DOES NOT have anywhere to verify your account. There is no section at all on their website. They are clearly just a scam website and should be shut down as soon as possible.

I have never come across a website that doesn't allow you to verify your account. Maybe all they require is your personal details to do so? If that is the caser then YES my account is fully verified.

Clearly, if there's is no way anyone on Casino Eagles can ever verify their account then no-one can ever make a withdrawal? It would appear that is what their scam resolves around.

Having read the other two open complaints about Casino Eagles it would appear that they will come up with a pack of lies, so I'm looking forward to see what they have to say.

Thank you very much, dmr1, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Many thanks Petronela

Hello dmr1,

I will assist you with the complaint from now on. I went over the details of the case and will do my best to help. I'd like to ask the casino representative to join the discussion in order to help us resolve these issues.

Casino Eagles,

1. Could you explain why the deposit of 200€ was reduced?
2. Could you explain what is causing the withdrawal to be delayed? When can dmr1 expect the withdrawal to be processed?

Hello.

We have requested for all the kyc,

Cc copy,utility bill, and id.

Thank you in advance.

Casino Eagles

That is a complete lie.

You have not been in contact with me once.

Im sure you’ll be able to show me the email you’ve supposedly sent me?

You also haven’t explained why my deposit of EUR200 turned into EUR147.80.

You are a complete scam website.

Hello all,

thanks for the reply to Casino Eagles representative.

Casino Eagles,

Please specify which documents need to be submitted and how they need to be submitted, so there are no misunderstandings.

Please also answer my previous question "Could you explain why the deposit of 200€ was reduced?"

Much appreciated!

Hello.

we have got in our bank account 147.80 euro . and not 200 euro as you claim,

maybe your bank charged you , commissions..

Here is the proof directly from our bank account how much we got:

About your withdrawal, please send us the required documents. so we can proceed with it.

Kind regards.

Kindly don't show my personal details!!

I sent you EUR 200 and I can assure you my bank didnt charge me EUR52.20 to do so!!

Furthermore you have said you have already asked me for documents and I've asked you to prove when you asked for them, but as usual you can't.

Send me an email to my registered email requesting what you want.

Hello all,

Dmr1,

the personal details will be marked as private, so only casino.guru, the casino, and you are able to view them.

Also, please note that international transactions can incur fees that are unexpected and can be imposed for example by intermediary banks, for which the casino is not directly responsible in many cases. If the transaction that arrived on the casino's account is lower we don't necessarily disagree with their course of action in the case.

However, I would try submitting to the casino the bank statement proving you indeed sent the 200€ and ask the casino to compensate you for the fee. Better casinos might decide to compensate for the difference.

Eagles Casino,

Please specify which email address should be used to submit the documents. Please keep us informed about the status of Dmr1's verification.

Bank fees at the most might be 2-3 %… not over 25%!!

As for casino eagles and refunds it’s hard enough to get a penny from them.

Casino Eagles are a scam. They have no genuine email address and don’t answer ANY correspondence. Perhaps it will be easier if I just contact my bank directly and get them to reverse the payment. That way I get my FULL deposit back and CASINO EAGLES get to keep my winnings. Judging from their other complaints it would appear they don’t like to ever pay any money, either deposits or winnings. How they have such a high score with yourselves is beyond me.

Hello.

I have only reported the proof of your transfers made within the casino from the screenshot of our the bank account.

However, I have the impression that you are having trouble sending your documents in order to receive your transfer.

Why are we wasting time with all these discussions, since we are there to claim and ask you for your documents, so the problem you have is solved?

Thanks.

You have never emailed me to ask for any documents, nor is there anywhere on your site to process documents.

As stated before and I'll state again you are a scam website. I have been contacting you for nearly a month and not once have I heard back from you. Can you explain why that is if you are a genuine website?

Casino Eagles.

Could you also answer these questions.

Where are you based?

Who are you licensed/regulated by?

Hello.

We have sent you several emails about documents , and never got any reply from you .

On top of that document are needed to be sent by email.

Asking you Once again , can you send the documents please .

Regards.

We feel there is issue with your documents, this is probably the reason why you dont send them.

THank you for sending it asap.

@casinoguru please can you ask this client for sending his document.

Regards.

MORE LIES.

Once again I will confirm that you are a fraud/scam. You have NEVER emailed me once. You can post the emails you claim to have sent on here and Casino Guru can make them private. You can also press the forward button on these fictitious emails to casino guru email address. That way they will be able to see the time date and email address you claim to have sent them to. If you can provide proof that you have EVER sent me an email you can keep my full balance, That’s a brilliant offer for you.I have sent you a further 3 messages in the past few days via your so called online message and as usual no replies. Oh and I can provide the evidence of this.

Finally you seem to have forgotten to answer my simple questions to prove you aren’t a scam/fraud company. Who are Casino Eagles licensed/regulated by and what country are you based in? If you are a genuine casino then it will take you a few seconds to answer those questions.

Hello all,

Allow me to interject. The complaint's purpose is to resolve issues, which in this case can be achieved by a verification and a successful withdrawal. Please, please let's not lose focus. Regardless of who contacted whom in the past or not, let's try to resolve the case.

Casino Eagles,

To ensure Dmr1 knows where to send the documents for verification, I once again ask you to provide us with an email address - here publicly - where the documents should be sent.

Dmr1,

The casino on their website claims they hold the license under Curacao, which after our update last year we couldn't verify. To our knowledge, there is no seal of the Curacao license and therefore we are displaying the license status as unverifiable in our review. The casino representative can send me the official signed license on my email at tomas@casino.guru and we will update the license status accordingly.

I strongly advise against requesting a chargeback on your deposits. You didn't even attempt to complete the verification of your account, which you now know is mandatory to allow you to request a withdrawal. As you stated yourself, this course of action would invalidate your winnings entirely. What's more, this might cause you problems if you decide to play in other casinos in the future, as you might be blacklisted by the casino for requesting a chargeback. Finally, If you decide to request a chargeback we will be forced to close the complaint.

Once the casino representative provides the address where you can submit the verification documents, I encourage you to complete the verification by submitting the requested documents. Please let us know about your decision in the meantime.

Hello.

Sure i am agree with you 100% let s focus on the withdrawal.

Please send your document to : casinoeagles.com@gmail.com

Regards.

Hi Tomas

Just one very quick point. You have said the following

"You didn't even attempt to complete the verification of your account, which you now know is mandatory to allow you to request a withdrawal."

As explained before Casino Eagles do not have a verification process and have never contacted me to ask for any documents.

Furthermore if they aren't licensed/regulated and are therefore a scam/fraud it is not mandatory to send them anything.

Would you send your passport details etc,etc to a known fraudulent/scam website? I think the answer is no, but yet you seem to expect me to?

Finally I am well aware that a chargeback would invalidate my winnings but better to get my deposits back than nothing as the website is clearly a scam. It would appear that Casino Guru don't seem to think it is however, which is very worrying for any potential "new" customers"

You are also clearly happy for them to continually lie on your website by saying they have emailed me numerous times when they haven't done so at all. They have been given the opportunity to supply you with the emails but they can't provide them as they are lying.

"Hello.

Sure i am agree with you 100% let s focus on the withdrawal.

Please send your document to : casinoeagles.com@gmail.com

Regards."

In reply to Casino Eagles

Yes Casino Eagles lets deflect from the fact that you have been lying about sending me emails and refusing to answer very simple questions as to who you are licensed by and where you are based.

Once you prove that you haven't been lying and aren't a fraud/scam website then I'll be more than happy to send you whatever documents you say you require.

However if you cant confirm that you are a genuine company then I wont be sending sensitive and very important documents to you that could assist you in further fraud. I'm sure you'll understand the reasoning behind this is you are genuine.

Thanks to Casino Eagles for providing the necessary information.

Dmr1,

I understand your frustration with the casino's attitude towards informing you about the verification. I can't comment on what would I do because I need to stay neutral, I hope you understand. Going forward nothing is preventing you from leaving the casino after your verification is complete and your withdrawal is received.

I can offer only solutions that would lead to resolving your issue. I encourage you to submit your documents for verification in order to receive your winnings. You filed a complaint here with a prospect to receive your money and verification is the necessary next step. It's up to you what you'll do but I must inform you if you'll choose to not submit your documents, we will close your complaint.

Tomas.

The facts of the complaint are as follows.

I have given you ALL evidence that proves Casino Eagles are lying are unlicensed/unregulated

Casino Eagles have lied to you and myself from the beginning.

You are now insisting that I send sensitive documents to a known scam/fraudulent website that you advertise as being great. As stated I have no problem with sending documents IF Casino Eagles prove they are a genuine website.

You are going to close down the complaint if I don't send these personal/sensitive documents to said fraudulent company.

How very convenient for both Casino Guru and Casino Eagles and I'm sure Casino Eagles will compensate you for all your efforts.

My last point is that "It is not mandatory to send any documents to a scam/fraud website" and you should stop telling people it is.

Once again yet another "complaint case" against Casino Eagles will be closed with Casino Guru blaming the customer, what a joke.

Fortunately my bank realise that Casino Eagles are 100% fraudulent, it's a shame that Casino Guru doesn't. Then again my bank are completely impartially in the whole situation which makes a huge difference.

Casino Eagles have STILL never confirmed exactly what documents they require which seems very strange?

Nor did they confirm where my missing EUR 52.20 on my initial deposit went to. I confrim that my bank sent them EUR200 so it would appear that Casino Eagles must have "pocketed" the other EUR52.20 themselves. Just another part of their fraud/scam it would appear.

Dmr1,

The casino requires this, as they wrote in one of their previous posts:

We have requested for all the kyc,

Cc copy,utility bill, and id.

In our opinion, if the casino requests a verification it's only fair for the player to comply. Gambling establishments must comply with KYC regulations and anti-money laundering regulations to limit fraud. While I understand you are wary to submit your documents, it's the rules of the casino. We can only help you by advising you to follow the casino's rules, I hope you understand.

Do I understand correctly you asked your bank for the origin of the fee and they said in a statement it wasn't them?

Casino Eagles,

Could you ask your payment provider/bank for where the fees were applied? Could you provide more specific instructions on what documents you need and what standards need to be followed?

On our side the bank just apply for fees on the currency exchange from GBP to EURO.

About the document ive wrote at the beigning of the topic, We need :

Cc copy,utility bill dated less than 3 month, and id but also signature on simple paper, that:

I Mr Callum, are behind every and each transaction that have been made at casinoeagles.com

Dated and signed . and send it all to casinoeagles.com

Regards.

Who is Mr Callum? You are a joke!!

Regarding the so called fees.

Once again Casino Eagles you are lying as I made my payment in Euros not GBP.

Are you telling me that your bank took EUR52.20 EUR on a EUR200 deposit. Again you are lying as NO legitimate bank would ever charge over 25% of a transaction in fees. So you are going to take EUR200 from a customer and only deposit EUR148.20? Any potential "new" customers to Casino Eagles please be aware that more than 25% of your deposit may vanish and you will receive less than 75% of your deposit into you balance.

Furthermore why would I send you a CC copy when I didn't use a credit card to deposit? Surely you wouldn't be looking for it to commit further fraud?

As I will continue to state Casino Eagles have yet to provide ANY evidence that they aren't a fraud/scam so obviously I wont be sending them any documents that they could use fraudulently.

As for stating that that a scam/fraud company needs these documents to comply with AML and KYC you are delusional. They don't requite any documents as they aren't regulated/licensed by anyone so don't have anyone to comply with.

If you havent deposited through CC, then send us screenshot from the bank you have deposited, this would be enough.

Thank you .

Seriously you want a screenshot of my bank account?

I think its best if I just get your original payment processor , Clear Junction to return the EUR200. I realise that I'm forgoing my winnings of EUR142.20 but my personal documents etc,etc are worth a lot more than that to me and for peace of mind that my bank account wont be cleared out by anyone fraudulently or my ID sold on by Casino Eagles.

I would imagine that your payment processor may charge you for the refund. I guess we'll just call that charge a "Karma" charge for being an unlicensed/unregulated fraud/scam.

Do you have BTC address ?

Let us know please.

Yes I have a BTC address

I have emailed it to you at the below address

casinoeagles.com@gmail.com

Its also very strange for a genuine company to have their business address as @gmail.com?

NOT casinoeagles.com that you advised me 2 hours ago

" Dated and signed . and send it all to casinoeagles.com"

@casinoguru can you please confirm that on your side, this case will be closed definitively if we send the funds that the client have deposited which is : 147 euro ?

Waiting for your finaly confirmation, so we can proceed with the payment.

Regards.

What are you talking about. My balance is EUR290 and I deposited EUR200!! Why would you return me 147EUR. You are on drugs!!!

If you aren't going to send my full balance then just confirm it now and I'll sort it out with your payment processor directly.

Nice scam by the way. see below

Customer deposits EUR200

Casino Eagles adds EUR147 EUR to customers balance and lies to customer saying they are bank charges.

Customer wins some money to get the EUR147 EUR balance up to EUR290

Customers total balance should be EUR342.20

Casino Eagles offers to return EUR147 instead of EUR342.20 and hopes that Casino Guru will close the case if this is done.

Hello all,

Casino Eagles,

As far as I know, Dmr1 didn't ask you for a refund so there is no reason to return him his deposits. Please indicate if you have been provided any such request or any reasoning for the decision. Otherwise, we would expect the player to be allowed to complete the verification and withdraw in full.

Dmr1,

As mentioned previously, international transactions can incur fees that are unexpected and can be imposed for example by intermediary banks, for which the casino is not directly responsible in many cases. We asked the casino to investigate, but we can't punish them for something that is outside of their control.

We just got message from the bank, saying that the client have requested for chargeback .

therefore we have banned the client, and the balance are cleared to 0 .

Of course we will dispute the chargeback !

Thank you @casinoguru for your help.

And since we have asked several times the KYC from the client, and he was avoiding sending them by all the excuse, we knew that we are talking here about fraudulent client.

Hope you can close this case actually.

Regards.

here is the proof of the email from the bank,

And here is the proof of the transaction ID with the player.

Tomas

you have said the following

"As mentioned previously, international transactions can incur fees that are unexpected and can be imposed for example by intermediary banks, for which the casino is not directly responsible in many cases."

I am fully aware of that ,however it is not relevant to my dispute. As I have stated on many occasions the payment I made was in EUR NOT GBP. Therefore there would be zero charges unless Casino Eagles have just taken money for themselves fraudulently and called them "bank charges"?

@Casino Eagles

I have already told you I would be contacting my bank to get a FULL refund of my EUR200 which I deposited. (there were NO bank charges as it was sent in EUR to a EUR account) It would appear you have taken EUR52.20 for yourselves!!

I can, however confirm that I have NOT requested a chargeback from my bank and have never even spoken to my bank about the transaction.

I have ,however contacted Clear Junction (who the payment from my bank was made to) directly myself to ask them to confirm some of your details. That is NOT a chargeback.

The reason for contacting Clear Junction is quite clear. You have refused to refund my balance, my deposit or in fact any money to me. You have refused to answer any of the 12 times I have contacted you via email and your so-called messaging service,

You have also refused to provide ONE piece of evidence to prove you aren't a fraud/scam. You have NO LICENCE anywhere in the world and are therefore an unregulated scam/fraud.

I would have thought you would have been over the moon to get contact from Clear Junction/PayOp as that way you only have to return my deposit and not my winnings. Clearly you don't even think you should have to return my deposits let alone my winnings. I guess that is how your scam/fraud works.

Can I ask why you have NEVER replied to any of my dozen attempts to contact you?

I will wait to see what Clear Junction/PayOp have to say and if they cant resolve the matter then I will be contacting my Bank to fully investigate.

@Casino Eagles

"therefore we have banned the client, and the balance are cleared to 0 ."

How very convenient for you putting my balance back to zero. What have you done with the balance of EUR290? As you are a fraud/scam I'm sure you have just kept it?

I'm glad you have finally "closed" my account and I would like to point out that I asked you to close it on 10 July 2022 at 12:08 UK time

"To: casinoeagles1@gmail.com;

10/07/22 12:08

1 

Can you please close my account immediately and return my current balance of 290EUR."

As usual you didn't reply!!

@Casino Eagles

Would you explain why I have just received a text at 17:05 from you today. The message has been sent to my mobile number on the account that you have said you closed down and set the balance to ZERO, therefore removing EUR290 from it and decided you'd like to keep the money for yourself.

As you can clearly see you have asked me to

"Login at casinoeagles.com & get now 100% welcome bonus +45% Cashback refund on all your today's deposits.

*Bonus code: eaglesfs

See you now 🙂"

Are you trying to get me to open another account so as you can say I had a duplicate account and keep ALL deposits? You should be closed down as an unlicensed/unregulated scam

Hello all, and thank you for providing an update about the situation to both parties.

From the text of the request, it doesn't look like a chargeback to me, but the payment provider is reaching out to investigate the missing 52.20 €. Therefore we don't see any reason to ban the player and void the entire balance.

We agree with Dmr1 and he has full right to ask the payment provider to investigate why only a partial amount arrived at the casino.

Casino Eagles,

Please inform us about any further development.

@Tomas

This is clearly the "modus operandi" of casino eagles.

Make up any excuse and lie to justify stealing customers balances. They are an unlicensed/unregulated scam and don't even attempt to prove otherwise when given the opportunity to do so.

The player have clearly raised up complain with our bank.

Payop is the bank .

we need actually full documents of the client, so we can proceed with the payment otherwise we would not be able to release any payment.

We got here also clear thread about chargeback. so we have there the risk of chargeback on the side of the client.

Waiting for the documents as per our request.

Regards.

Casinoeagles team.

Payop is not a bank so yet again more lies from you.

As stated before once you prove you are not a scam/fraud I will send some documents.

Furthermore as you aren't licensed or regulated there is no legal reason for me to send you any documents that you could you for more fraud/identity theft. You do not have a KYC or money laundering to woory about being a scam/fraud so don't even think about using that excuse.

Finally, just to let you know that I have received another two texts from Casino Eagles in the past two days to my registered mobile phone offering me bonus incentives to deposit more money with them. For a company that says they have banned me and stolen my money it would appear that they would like to steal some more.

Send me the proof that you aren't a fraud/scam and we'll proceed from there.

The only risk of a chargeback you have is if you continue to withhold my money illegally.

I have wasted more than enough time on a bunch of scammers who have clearly no intention of returning my balance.

If the FULL and correct balance isn't returned to me by Monday 8th August then I will be contacting my bank to recover the deposits. You have now been given advance warning about the possibility of a chargeback so you can't come back and act shocked if/when it happens next week.

when you play in a casino it is not you who sets the rules.

There are terms and conditions, and we don't do what we want.

You make chargeback threats and you want us to settle your winnings? So we will scam the casino ? since you will get the funds you have deposited+ the winnings + the initial refund that you will get ..?

@casinoguru I'm sure you understand that we have a real risk of chargeback, given the customer's thread, and it will not be possible for us to leave his account open, as well as to pay anything.

We will simply refund the money he deposited. and the client will remain banned.

We hope that the situation is clear here, and the client intention as well..

@Casino Eagles

I'm not setting the rules! I'm merely asking you to return my balance but you want to steal my money.

I would also like to point out that as you are an unregulated/unlicensed scam/fraud your so-called terms and conditions are worth less than toilet paper.

Can you explain how, and more importantly why I would ever raise a chargeback if you refunded my balance?

As explained on numerous occasions the only way I will be involving my bank is if you continue to illegally hold onto my money.

Clearly if you do, as was first requested a month ago and return my funds then the mater will be settled as my bank wouldn't get involved as their would no longer be a problem.

It's up to you how you proceed. I've had enough of your clear tactics to hold onto my money so your two options are below.

1. Return my FULL balance back to me by close of business next Monday 8th August 2022.
2. I instruct my bank to investigate the clear fraud and recover the money on my behalf.

I will not be getting involved in any further meaningless conversations with what is clearly a scam/fraud operation.

Hello Dmr1,

any progress with the case? Please let us know about any further development.

Hi Tomas

I have NEVER heard back from Casino Eagles despite over a dozen emails and using their so-called live message service.

They are a scam/fraud and have no intention of EVER paying any of their customers, whether that be deposits or withdrawals.

I have asked them on 10/07/22 to immediately close my account and return my balance and as per usual got no reply. Instead they have recently blocked my account and apparently returned my balance to zero. That is blatant fraud/theft.

I have also emailed you confirmation that I have NOT instigated a "chargeback" and it is clearly just another excuse that Casino Eagles are using to avoid paying me my money.

Hi Tomas and Casino Eagles.

I've still not had one reply from Casino Eagles in over a month.

I have however had the following on a regular basis which would seem strange behaviour from Casino Eagles.

They have apparently closed my account and removed my total balance and have decided to steal it but then still WANT to me use their site. Very strange people.

Casino Eagles STOP texting me links to your scam/fraud site immediately!!

It would appear that Casino Eagles have gone very quiet. I wonder why that could be?

Hello all,

I have requested additional information from the Casino Eagles representative, but have yet to receive a reply.

Casino Eagles,

please provide me with the requested proof to my email at tomas@casino.guru Much appreciated!

Hi Tomas

As I told you in my email of 11/08/22 Casino Eagles can't provide you with any replies they have given me as they have NEVER replied to me.

It is very clear from the outset that they have, and never have had any intention of returning my balance to me.

They are an unregulated/unlicensed fraud/scam and are now treating you with the same contempt they treat their customers with.

Dmr1,

the casino representative informed us they are currently unable to reply to the complaint thread, but we'll give them this time to react.

Hi Tomas

What a shock!!

I see they are also stalling on another complaint to you citing chargebacks. They are crooks and if you can't see that then I despair.

As stated previously they are now treating you with the same lies and contempt that they treat any customer who ever tries to make a withdrawal from them.

They have no intention of EVER paying anyone out that requests a withdrawal.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Tomas

You have already given them a further 6 days and they haven't responded. There isn't much point extending by a further 7 days as Casino Eagles have proved themselves to be nothing more than a bunch of lying scammers/fraudsters.

They have taken you and I both for a ride by pretending to be remotely interested in ever sorting out this complaint.

They have lied to both you and I at every opportunity which is hardly the actions of a casino with a rating of 7.7/10!!

Based on their conduct in this and their other complaints they should have a rating of no more than 2.0 which will serve as a warning for others not to go near them.

I will get my deposits back via other means but that just means that casino eagles get to keep my winnings. I can assure you they will NOT be keeping my deposit as well.

Thomas

Just to let you know that I have received an email from Clear Junction, the payment processor who were initially involved in sending the money to Casino Eagles. They have advised me to contact my Bank and inform them of the fraudulent website, Casino Eagles. As stated previously I will get my deposit back but there is, and never has been any chance of Casino Eagles paying me my winnings. In fact they still refuse to even refund my deposit!!

If enough people complain I'm sure they'll be shut down.

As for Casino Guru's current rating of 7.7/10 Good reputation I hope you will now get it revised to where it should be, which is in the region of 0.0-1.0/10.

Thank you for the feedback Dmr1,

The casino representative promised to give a reply within 7 days. I'll set the timer accordingly.

Thomas

This is now the third time you have set the timer for them. As stated previously they do not, nor ever have had any intention of returning my balance.

They are laughing at you at are fraudsters will tell lie after lie.

You can inform them the matter will now be dealt with through the legal system. As they are clearly fraudsters with a fictitious address and no license I will be taking their payment processors to court as they are complicit ion the fraud. I'm sure the payment processors will then have to recover the full legal costs from Casino Eagles but that won't be my problem.

Thomas

This is what you have said on another Casino Eagles complaint thread

"Hello Trustworth,

the casino representative announced they are unable to reply due to the location of their business trip. I expect they'll reply within the next few days."

Can you not see they are laughing at you and Casino Guru. If you can't see that they are making a fool of you and your complaints procedure then you are clearly blind. They are a fraudulent/scam website who have no intention of resolving and of the recent complaints against them.

Thomas

Well as expected the scam that is Casino Eagles didn't respond to this complaint or the other 2 that were going on at the same time that you kept extended the time for them to reply on. So 3 complaints and the casino ignored them all. I trust they will now be backlisted as a scam casino?.

Also can you tell me why my post of 2 weeks ago is still not public.

For the avoidance of any doubt this is it

"2 WEEKS AGO

Hi Tomas

What a shock!!

I see they are also stalling on another complaint to you citing chargebacks. They are crooks and if you can't see that then I despair.

As stated previously they are now treating you with the same lies and contempt that they treat any customer who ever tries to make a withdrawal from them.

They have no intention of EVER paying anyone out that requests a withdrawal."

Hello.

Sorry for the delay, we had issue with connection on this site due to business travel.

All the info has been sent to casinoguru representative.

thank you .

Dear Casino Eagles Representative

What a load of rubbish!!

You have had my email address for two months and not ONCE have you ever replied to any of my emails.

You are an unregulated/unlicensed scam/fraud that thinks it's ok to keep your customers money.

In fact you even put my balance back to zero and pocketed the money two months ago.

Hello all,

Dmr1,

according to the information we received from the casino, they contacted you on the 9th of August with a request to send the documents for the KYC verification, which is after you opened a complaint here, and after the casino claims, they already contacted you. Could you please tell us whether you received such an email from Diane to your email address ending btinternet.com?

Casino Eagles,

Do you have any other emails you sent to the player before the complaint on casino.guru was made? Please send me the proof to my email at tomas@casino.guru Please forward the original emails as attachments. Much appreciated!

We have sent this email, and on then we got the information from the bank , that the client is asking for chargeback, so the dispute are opened.

we sent you all the necessary, and here it s clear, that the client never sent us any documents kyc, and anyway, with the opened dispute , the account will remain closed .

@casinoguru We thank you for all the help you gave here .

I am sure actually this topic can be finally closed.

Regards.

Casinoeagles. team.

Casino Eagles,

not contacting the player with what is required from him in a timely manner gives the player reason to be concerned and to pursue answers with your payment provider.

Additionally, the allegations you voiced in our earlier conversation remain unfounded, as you haven't provided us evidence of these.

Please provide the evidence regarding the communication prior to the player opening a complaint here. Thank you.

To Casino Eagles

YET MORE LIES FROM YOU!!!

"We have sent this email, and on then we got the information from the bank , that the client is asking for chargeback, so the dispute are opened."

You have NEVER sent me ONE email. Furthermore you keep going on about me asking for a chargeback. That is 100% a lie.

Firstly I have NEVER asked for a chargeback and secondly, and more importantly the deposit I made to you was done via "Open Banking". This means that because it was done via "open banking" a chargeback can NOT and NEVER could be raised. If your reason for not returning my money is because you are worried about a chargeback then clearly you have nothing to worry about as it can't be done. So now you have no excuse, or are you going to start telling more LIES to keep my money?

Yet again your continuous lies for the past two months have been exposed. You have NEVER been able to provide any evidence to back up LIES because, you don't and can't have any as, they are after all LIES.

The only time you have ever asked me anything was on this thread on 01 Aug 2022 14:24

You said to me the following

"Do you have BTC address ?

Let us know please."

I emailed you the my BTC on the same day but as usual had no reply at all from you.

I'm still waiting for you to return my balance of EUR342.20 which you removed from my account, reset it to zero and closed my account.

In my world, and I'm sure any sane persons world that it theft.

To Tomas

As I have been explaining for the past 2 months Casino Eagles have NEVER sent me even ONE email or been in direct contact with me in any form.

They keep lying about being worried about a chargeback but that is just an excuse to avoid paying me my money.

See my above reply on this thread to Casino Eagles.

I will also send you the email I sent them when they requested my BTC address via this thread. As per usual they just ignored me so I'm not sure why they even asked for it. Maybe they were/are looking to scam me again?

They have NEVER provided you with any evidence to back up their lies as they can't. They have taken you for a fool over the past two months and are laughing at the complaints process of Casino Guru.

I particularly like the way they say the following in their last post to you.

"@casinoguru We thank you for all the help you gave here .

I am sure actually this topic can be finally closed.

Regards.

Casinoeagles. team."