Betway Casino ZA - The player's deposit was not credited.

I deposited 1000 it was not loaded into the account its been 2 weeks now they keep saying 48 hours am worried i tried calling them and talking to agents but still they are not attending to my problem and then again i deposited 409 it also dissappeared again and i gave them proof of payments but still they are not helping me i want my money they should load or refund back to the account i use with them.

Dear Goiomp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I contacted my bank the money is out the proof is submitted to you guys at casino that shows the payment.

Can you please check the account 0794968282 proof is su

Dear Goiomp,

Please note that we are not the casino and we are unable to check your account there. Did you provide the casino the statement from your payment provided that the money has been send?

Yes i did send them proof even on their emails.

Thank you Goiomp for all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Goiomp,

I will assist you with the complaint from now on. I'll try to contact the casino and ask them for help and an explanation. In the meantime, please share with us any communication from the casino regarding the issue. Please, send it to my email address at tomas@casino.guru

Betway Casino,

could you explain what has been done to investigate the missing deposits in this case?

Goimp,

The casino representative contacted me saying the issue has been resolved. Could you confirm if your issue with the two deposits was resolved, please?

Good day

I see the payment for 409 only. The 1000 is not yet solved.

Hello Goimp,

The casino replied that 1000 ZAR was credited to your casino balance on the day you made the transaction. Did you make multiple deposits of 1000 ZAR into the casino that day?

Yes they were multiple

Hello Goimp,

The casino should contact you regarding the issue. Please let us know about any development.

Dear Goiomp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The casino has not contacted me

Hello Goiomp,

I contacted the casino representative to learn more about the situation. We'll wait for their reply.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Ohk noted they are still quite and i gave them proof of payment

Hello Goiomp,

Has the casino replied to you regarding the issue since last time?

Hello Goiomp,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, or don't require further assistance we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.