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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Dear Georgbu,I'm glad to hear that your issue has been resolved successfully.... 1 year ago
Thank you for your reply.I am sorry but the casino acted according to its ter... 1 year ago
Thank you very much, burtscher.wolfgang, for providing the necessary informat... 1 year ago
Thank you for your understanding. I will send you the list of suggested websi... 1 year ago
Thank you very much, karmenrossi, for providing the necessary information. I ... 1 year ago
I've received your email. Thank you very much, Konstantin1982, for providing ... 1 year ago
Thank you very much, joeblack1, for providing the necessary information. I wi... 1 year ago
That is understandable.Thank you very much, kwyuuichi715, for providing the n... 1 year ago
Yes, the original screenshots were submitted successfully.Thank you very much... 1 year ago
Please understand that if you only placed bets on sports betting and you were... 1 year ago
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