HomeComplaintsBeem Casino - Player's withdrawal has not been processed.

Beem Casino - Player's withdrawal has not been processed.

Black points: 127

Amount: €500

Beem Casino
Safety Index:Very low
Submitted: 21 Jun 2022 | Unresolved : 18 Jul 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player from Germany requested a withdrawal in May, but it hasn't been processed. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

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2 years ago
Translation

Hello, I have to contact you again 🙁


now it's about beem:


have on 31.5. a payout of 500€ requested all my documents uploaded on the site

I still don't have this payout and if I ask I'm ignored or put off (just didn't answer in the chat yesterday)


I have on 13.6. I requested a payout of another €100, which is already on my account

Automatic translation:
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2 years ago

Dear kade91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received any confirmation regarding successful KYC verification? Have you accumulated these winnings with or without an active bonus?

Do I understand correctly that you have received the withdrawal that you requested on June 13?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago
Translation

Hi


KYC I have already submitted everything that was requested in April and have not yet processed it 🙁


all winnings were achieved without a bonus


yes exactly a later payment from 13.6. I did not receive the May (30.5.)


regards

Automatic translation:
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2 years ago

Thank you for your reply, kade91. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed?

Also, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

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2 years ago
Translation

Hello this morning it still said pending


I will send you the chat via mail now

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2 years ago
Translation

Hello did you get the email?

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2 years ago

Thank you very much kade91 for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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2 years ago
Translation

Hi

thank you for your trouble

Automatic translation:
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2 years ago

Hello kade91,


I will assist you with the complaint from now on. I would like to ask the representatives of Beem Casino to join the conversation in order to help us resolve the issue.


Beem Casino,


could you provide an explanation of why the withdrawal is delayed? When can kade91 expect the withdrawal to be processed?

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2 years ago
Translation

It's a pity that so far there has simply been no answer from beem because of €500, it's just ridiculous people from beem

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2 years ago
Translation

hello tomas


Unfortunately, not even one answers my mails anymore

I also cc'd you in the mails, I think you've already seen that

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2 years ago

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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2 years ago
Translation

Hello Tomas,


can you comment on this in the mails?

I've been talking to a wall for 60! Emails were unsuccessful, they are taking a long time, since today I no longer have access to my account!


Automatic translation:
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2 years ago

Hello,


the main issue about the withdrawal of 500€ from 30.5. wasn't addressed by the casino yet, here nor in the email exchange. Unfortunately, If the casino doesn't comment on this we will have no other option but close the complaint as unresolved.

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2 years ago
Translation

Well, almost 100 emails have been written where they first say it's done, then I'm supposed to give my data again, up to they had a system update

well paid tuition

never again

Automatic translation:
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2 years ago

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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2 years ago

Dear kade91,

 

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

 

The casino can reopen this complaint anytime.

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