The player struggles to verify due long waiting time. The player confirmed the verification was completed successfully and he received the withdrawal.
1win Casino - The player struggles to verify.
Amount: 4,920 R$
1win Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
1win Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, I just can't make the withdrawal on the casino site in question, they asked me about 14 days, and in some cases it can take up to 30 days, to verify my documents, but I've never seen a site that takes so long for a verification, could you help with this issue? because the money that is there is of great help in my house, because if 30 days pass and the documents are not enough? Will I have to wait another 30 days? please help me. my account id is 11190011
Automatic translation:
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2 years ago
Hello brenno,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when did you begin the verification process? Did you provide them all the requested documents already? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hello, this verification process I started almost 15 days ago, I sent all the requested documents as per the email, I didn't use any bonus, everything was part of real money! the last time I spoke to the casino was when I was going to finish the verification and if everything was ok, with the documentation, but I didn't get a response! This value in account would be of great value in my house.
Edited
Automatic translation:
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2 years ago
Thank you brenno for all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello brenno,
I will assist you with the complaint from now on.
Could you please tell us if the issue still persists? Is the verification of your documents still not done?
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2 years ago
Translation
the case has already been resolved, the casino has verified my account and released the withdrawal.
Automatic translation:
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2 years ago
I am glad to hear that, brenno! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
