Parimatch Casino BR - The player's verification is delayed.

Good evening dear team, 

Glad there’s a team to help me out.

My withdrawals have been blocked since 2 weeks and when I contacted support they asked me to submit Aadhar documents for verification. I had submitted all the documents in clear quality 8 days back and there has been no response ever since. I contacted chat support atleast 20 times and all they are saying is "specialists are reviewing your account and will revert soon". But this is going nowhere now. Why is it taking this long to verify my account when all my documents are genuine??? I urgently need some funds and want to withdraw from my account. But they have blocked my withdrawals completely. This has been a torture for me since last 8 days. Something needs to be done urgently. 

I have no other option than to seek your help as there is a huge amount of nearly Rs. 27 lakhs in my account and it’s all my hard earned money. Initially my account was verified and there was no problem of withdrawals. But when I started winning big, they blocked my withdrawals. When I lost big they didn’t do anything. That’s not at all ethical. I’m finding something very suspicious here. As no other company does such kind of things. I have a feeling the company is going to steal my money.

I have given 2 reviews on trust pilot as well concerning the same issue. But there has been no response for that also. I’m mentally drained out here. I can’t keep begging the company anymore. 

If there’s anything possible to be done from your side please do it urgently. 

And I am expecting a positive revert on the above matter at the earliest. 

I have given my account ID in the username section below (kindly use that for your reference when contacting Parimatch)

Thanks and regards

Hello hassancena69,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Parimatch Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Good morning,

My documents were submitted on 15/06/2022 and the verification was started on the same date. I had received a token number for the same which is 12913172.

So previously the verification was done via Aadhar SMS and my account was fully active. I had to type in my Aadhar details and I received an SMS with OTP and when I entered the OTP, the account was activated. Then I was able to deposit and withdraw normally for long. But when I won big, they suddenly blocked my withdrawals and asked for extra verification and asked for extra documents like Aadhar copy and selfie holding Aadhar. Those documents were submitted on 15/06/2022 successfully with clear quality. Ever Since then I haven’t received any updates from verification team inspite of sending few follow up emails. I contacted chat support atleast 25 times in the last one week asking for updates and all they are saying is "your documents is under review and will revert back in the nearest future". Some of them even disconnected my chat without giving any response. This is why I’m finding this very suspicious.

Hence requesting the concerned team to act immediately and find a resolution as there is a huge amount of Rs. 2691300 in my account. I don’t want the Parimatch team to steal my hard earned money.

thanks and regards

Hello hassancena69,

It is normal that the verification can take up to 14 days. Please be sure to wait that time frame from the date you submitted your last document. Could you please advise when did it happen? If it's been less then 2 weeks, be sure to wait a little more and if it's been more let us know and we will try to intervene.

Hello hassancena69,

Be sure not to play away your balance while waiting for the verification and the payout. As the recommended time frame ran out, I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello hassancena69,

I will assist you with the complaint from now on. I would like the representatives of Parimatch Casino to join the discussion and help us resolve the issue.

Parimatch Casino,

Could you comment on the status of hassancena69's verification? What can be done so that hassancena69 can be allowed to withdraw?

Dear Tomas,

kindly do something and finish this verification. 3 days ago they asked me for netbanking statement and I had provided that also. But no response since that. All the documents they requested were duly provided immediately.

Dear parimatch team,

kindly give me a latest update.

Hello all!

Hassancena69, we see that verification was successfully completed today. We wrote to you about this in appeal #12913172 😉

Thanks to the Parimatch casino team for the reply.

Hello hassancena69,

Could you confirm if the verification was completed as the casino representative says? Are you allowed to request a withdrawal without issues? Please let us know.

Dear Casino Guru team, 

The account has been verified which is rightly said by parimatch. But I’m unable to withdraw funds more than INR 500000. There is lot more funds in my account and I need a response from parimatch regarding that. They said it’s a daily withdrawal limit which is INR 500000. But I tried after a day and still withdrawals are getting declined. Kindly let me know how can I withdraw more funds. I’m expecting a response from parimatch team regarding the above matter. 

Dear @parimatch team, 

Kindly let me know how can I withdraw more funds. And what’s my daily/monthly limit for withdrawals.

And also will I face the same sort of verification issues in future???

Hello hassancena69,

I am glad to hear you are verified. Many casinos have daily/weekly/monthly withdrawal limits that limit your withdrawals from the casino.

Since your last post, have you managed to request more withdrawals from the casino? Do you still have issues?

Dear hassancena69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Dear Tomas,

I was waiting for the funds to reach my account. So far everything is fine now. I was able to withdraw my funds and account is verified. I just hope this sort of issue won’t happen in future again. I have another issue regarding cash out and restriction on most of the betting markets which I’ll mention below

Dear parimatch team,

another issue I have is regarding the cash out. All of a sudden the cash out option has been removed and also you have put restriction on most of the markets where I place bets. As in I’m able to place only little amount on most of the markets. Which wasn’t the case before. I hope parimatch team can give me a clear response on this.

thanks and regards.

Hello hassancena69,

I am glad to hear your account has been verified and your withdrawal was received.

PariMatch Casino team,

Could you comment on the hassancena69's remarks? Were there any restrictions placed on his account?

Hello, hassancena69! 

According to the rules of the company, the maximum bet amount is determined at the bookmaker's discretion, both on the event and on the outcome. The details are described in paragraph №50. We want to note that there is no limit on the maximum amount on your account. 

The cashout option is only an additional service, and the company does not guarantee the possibility of redeeming a bet at any time and for any match. 

Anyway, we wish you a successful game and only a good mood! 

Thanks for the explanation to the PariMatch team.

Dear hassancena69,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.