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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
I checked the email from you and unfortunately, this changes little from our ... 1 year ago
I am sorry but we won't be able to help you with the issue.If you disagree wi... 1 year ago
Thanks for the confirmation,I am sorry but we won't be able to help in this s... 1 year ago
Dear LizzieCG, from our standpoint, there is not much more we could do since ... 1 year ago
Thank you very much, mindykbarrett, for providing the necessary information. ... 1 year ago
Please understand that if you only placed bets on sports betting and your acc... 1 year ago
Thank you very much, Gazrun, for your reply. I will now transfer your complai... 1 year ago
Thank you very much, tanyarodie87, for providing the necessary information. I... 1 year ago
Thank you very much, fernando7398, for providing the necessary information. I... 1 year ago
Dear RbK_17,We are extending the timer by 7 days. Please, be aware that in ca... 1 year ago
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