GGBet Casino - Player's account blocked over ID verification dispute.

Hello, what happened was that when it came to verifying my identification, which involved sending a photo of each side of my ID, a selfie of myself, and another of my face with the ID, a few hours after sending the photos, they blocked my account. They claimed that I used photoshop and intended to keep my funds because of their policies. This is absolutely untrue; I have never used photoshop, the person in the identification is indeed me, and I have ways to prove this - via video, Facebook, Instagram etc. They didn't even give me a chance to appeal. If you could assist me, I would greatly appreciate it. I urgently need these funds and feel very cheated (I will attach the photos that they said I used Photoshop on). Thank you very much in advance.

Dear drivelife9,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GGBet Casino.

I checked the documents you submitted and they don't appear to be genuine.

I am afraid under these circumstances we won't be able to assist you with your request.

Please let me know if I overlooked any information, or if there is anything else, otherwise, we will reject your complaint as unjustified.

Best regards,

Tomas

Hello dear, thank you for responding, in what way do you not seem to be genuine? They are only photos with the cell phone, of me and my Chilean identity card, all taken with the cell phone. Please tell me if that is what I sent or maybe I sent it wrong and sent something else? But if that was what I sent, they were all taken with my cell phone and sent instantly. I really don't understand why they tell me they are fake. I don't know what to do. I could record myself with my ID and with a watch next to it or any proof they need, but obviously I am the one with the ID and the owner of the account that was blocked for no reason, I have never used Photoshop

I am also sending you 2 photos of me, with my ID in my hand, I would ask that you look at it carefully, since I am the same as the one with the ID and Photoshop is not visible anywhere... thank you in advance

Hello, good morning, any answer?

I have an account in two more casinos in Betano and Juegaenlinea, my accounts are verified and I have never had problems, I already realized that ggbet are thieves, it is unfortunate that they close your account and keep your money pointing out that I use Photoshop when any fool I could see that I am the one in the photo and that the identification is real, they don't even say where I supposedly used photoshop, stay away from this casino thief who takes money with false accusations, they are THIEVES!

I am sorry but we won't be able to help you with the issue.

If you disagree with our conclusions and accusations of the casino, you are free to submit a complaint to the casino's regulatory authority which is Curaçao Antillephone 

You can find more information on how to file a complaint in our article here: https://casino.guru/licensing-authorities/curacao-license

"Antillephone should only be contacted by players when they believe an Operator is in breach of their license. All disputes with an Operator about a payout, a blocked account, a delay, broken features and so on, should first be taken up directly with the Operator. If no resolution is found there are number of independent bodies you can contact, which should be listed on the Operator website."

Players that wish to submit a complaint can only contact Antillephone via email here: complaints@gaminglicences.com

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.