Sunrise Slots Casino - Player’s withdrawal delayed.

Dear tanyarodie87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I would kindly ask you to change your profile picture due to it containing profanity. Thanks for your understanding.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No successful withdrawals and the bonus I won the money with I had to pay in 30$. So I'm not sure what else u want. And no I won't change my profile pic due to I have freedom of speech and a right to express myself. No where in ur rules does it say u can't have explicit pics on ur profile. If u don't like it too bad. U suggesting I change it is offensive and now has made me uncomfortable. And I worked with customer service for almost 24hrs to get my account up to date and verified it wasn't until I sent a bank statement that they said I was good to go.

I am beyond pissed with this whole situation because one my anxiety has been so high that I have made three trips to my doctor's office trying to manage my anxiety because of this the money that they had told me I was going to get was supposed to be my rent money and now I'm facing eviction on top of doctors please because of this

Thank you very much, tanyarodie87, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear tanyarodie87,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Sunrise Slots Casino representative to join this conversation and participate in resolving this complaint.

Dear Sunrise Slots Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Greetings all,

I've reviewed the situation and I'll see what can be done to assist. If anything else is required I will let everyone know here.

Best wishes,

Nick and Sunrise

Dear Sunrise Slots Casino,

Thank you for your response and the information provided.

Let us know once you have any news regarding the case.

Kind regards,

Stefan

Greetings all,

I am pleased to announce that payment went out via Bitcoin yesterday not long after I posted and has been confirmed delivered in Blockchain Explorer.

Best wishes,

Nick and Sunrise

Dear Sunrise Slots Casino,

Thank you for the provided information.

Dear tanyarodie87,

Could you confirm if you have received the payment?

Thank you very much for providing the information in advance.

Kind regards,

Stefan

Dear tanyarodie87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank u guys so much! You were on top of it and got it handled! I got the money I can't thank u all enough!

Dear tanyarodie87,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan