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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Dear Alma-Esteri, I apologize, but since we haven’t received any response fro... 2 years ago
Thanks for letting us know, swedenpfc.Unfortunately, since you requested the ... 2 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded ... 2 years ago
Hello Canaberto,I am sorry for the whole situation. As the casino provided us... 2 years ago
Dear mingfee123, I apologize, but since we haven’t received any response from... 2 years ago
Dear corestyle, I apologize, but since we haven’t received any response from ... 2 years ago
Dear mblomenhofer, I apologize, but since we haven’t received any response fr... 2 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded ... 2 years ago
Hello Thiagowins,As explained above we consider the actions of the casino jus... 2 years ago
Hello Marquez199,I am glad to hear you came to a satisfactory agreement with ... 2 years ago
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