Wisho Casino - Player's account has been blocked.

They let me lose 3,000 euros before they started collecting documents. I sent in everything, work certificate, bank statement, salary spec.

They blocked my account and started asking lots of weird questions and wanted more documents. I have already proven where the money comes from.

Bluff site that no one should play on.

In the email they write that they are an "Estonian company" and they can do whatever they want.

Has lots of extracts in the account that show winnings and losses from other casinos. I think I should write to all of them and get a certificate. My God, what idiots.

Do not play here!

Dear swedenpfc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that you have not yet received any confirmation regarding successful verification? Have you received any explanation from the casino regarding the blocked account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

They wanted more documents. Proof of all my loans, proof of all winnings from other casinos. The problem is the source of money not KYC. They say its AML.

I have large sums of transactions in the doscuments i sent them. I cant go to all the casinos i play on and ask for documents of my winings this is crazy. Will take so much time. And my loans or other large transactions they dont even need to know about. im not even near those kind of amounts on their casino.

One thing that is crazy is that there are 2 other companies that checked mo money already, my bank and zimpler that makes the transaction. Do you really think that my bank did not already check AML.

They are not intrested in helping me. The worst support ever. They just demand more and more documents.

I told them they can keep the f money and close my account. I dont want to have anything to do with this shit company.

Thank you for your reply, swedenpfc. Do I understand correctly that you are no longer interested in withdrawing these winnings? Should we close this complaint?

i would want to get my money but i think its impossible. They will only ask for more and more docs. Try if you can You will see thats its impossible. They are idiots!

Do I understand correctly that €1,100 is currently being held in your account? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Yes that is correct. I have deleted all the emails. If you ask them, they should have it.

Thank you for the time. This forum is the best.

Thank you very much swedenpfc for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello swedenpfc,

I will assist you with the complaint from now on. I went over the details of the case and will do my best to help you. I would strongly suggest you don't delete any communication between you and the casino in the future.

I would like to ask the Wisho Casino representative to assist in order to help us resolve the issue.

Wisho Casino,

Could you explain what you require from swedenpfc, in order to complete the source of income check?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello everyone,

As we have checked the client's account and SOF verification case, the situation is as follows:

The client has reached a certain deposit amount and had to complete SOF verification.

The client has provided the following documents - tax return document, employment agreement and a bank statement for the past three months.

After reviewing provided documents, due to rules and regulations that we have to follow as an Estonian licensed casino, we have requested the client to provide explanations regarding some transactions from his bank statement and prove these transactions by providing to these transactions related documents.

The client has refused to provide any additional documents and requested his accounts closure.

After we have explained that without completed SOF verification, no money transactions would be possible after which the client requested accounts closure anyways.

Important note to mention - without documented proof, we are not allowed to approve any client's SOF verification, thus, if additional information and/or documents are requested from the client, that means it is vital for verification and must be provided.

Regards

Andrei

Thanks for the reply and the explanation of the situation, Andrei.

swedenpfc,

Did you request to close your account despite the fact you won't be able to withdraw from the casino?

Dear swedenpfc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

This is bullshit. The ask for the docs after i reloded and lost money already. They talk about regulations as its something the must do. Well why didnt you do it before i lost money.

This is a scam site. The extra document they want for my transactions has nothing to do with them. Why do they need to have documents of my house loan? Stupid idiots!

Hello swedenpfc,

Casinos with Estonian licenses seem to have rules that are more strict regarding the source of funds checks than other casinos with different licenses. Our advice is to comply with what the casino asks of you because they don't have any choice in the matter.

Please read my question again and try to assist. Did you request to close your account despite the fact you won't be able to withdraw from the casino?

yes i told them to close my account. wy would i want an account when its a fraud site? i could not logg in anyway. What strict rules`? They just make shit up. I gave them the documents the requested. They just make shit up. The never want to give me my money. I can give them 1000 docs they will still not give me my money because its a scam business! Stay away from this site!

Thanks for letting us know, swedenpfc.

Unfortunately, since you requested the closure of your account without the possibility to pay you, there is no way for us to continue resolving your complaint and we will have to close it. We are sorry we couldn't help you with the case. Don’t hesitate to contact us if you run into any issues with any other casino in the future.