Casino Adrenaline - Player's account has been suspended.

Casino adrenaline sends me email after email was different different promo codes I finally hit one up today deposited bitcoin and now I'm suddenly forbidden and can't get on the website after I hit a big jackpot. Can you please help me with this?

Dear cindybyrd1203,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your winnings were accumulated from a free bonus solely? Have you redeemed several consecutive free promotional offers without placing any real money deposit in between?

If there's any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Many bonuses were offered I never took advantage of them. Didn't ever play on their site really. On that particular dayI deposited $30 worth of bitcoin and bitcoin and it was then given 50 free spins after the 50 free spins were done I went to withdraw. From that moment on it kept kicking me out of their sight saying forbidden 404 on the top.

Thank you very much for looking into this for me

Thank you very much, cindybyrd1203, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello cindybyrd1203,

I will assist you with your complaint from now on. Allow me some more questions.

Could you please tell us whether your issues persist? Are you still not able to log in to your casino account? Did the casino offer any explanation to you via email or on live chat?

Please let me know. Much appreciated!

Dear cindybyrd1203,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions. The player can reopen this complaint anytime.