Casino Eagles - Player's withdrawal hasn't been processed.

Serve this to present my strongest complaint against this casino. Since I made the first withdrawal they have never replied to anything and they don't even have chat (on the casino page they say that they do have chat, but it's not true).

The first contact with them was an email I received from a certain Dianne saying that apart from welcoming me they would add 155 euros and that I would have them in my account when I started the connection to the casino but it is a lie, I have not received anything.

I have written several times to his email (d***@gmail.com) asking when they pay me and that they cannot send the documents because the casino does not give the option to send them and I also told him that they do not have chat when on their page website say they do.

The issue is that they do not process my withdrawals of 2023 euros, that they do not answer even once and that there is no way to contact them.

I signed up for this casino because Guru says it's good and they give it a good rating but now we see how bad this casino is.

The payments say that they are within 72 hours but I repeat that I cannot even send documents.

Their email appears to be casinoeagles1@gmail.com and Dianne's d***@gmail.com.

It seems as if it was the email of someone in particular because I have never seen gmail emails in any casino.

All the best

Dear canaberto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward, could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

Hello Kristina: I know what to expect but this case is more complex and Daniel and Radja know it.

If you read my complaint correctly, the problem is that they don't answer anything once and I have yet to send the documents to verify my account (there is no option to upload them on the casino website), they also lied about the chat Well, there is no chat and apart from "contact" they say they answer in 1 day and they don't even answer.

It is clear that this casino is a scam because they also say on the web that payments are made in 72 hours and 5 days have passed and they do not ask for documents. How are they going to ask for documents if they do not answer any email?

All the best

I have never seen emails from a casino that are from " gmail.com"

he podido sacar esta informacion por si la considerais conveniente, lo dicho SON ESTAFADORES

Eagles casino does not pay

Hello,

I've taken a quick look into this and you should be aware that this casino does not appear to hold a valid license in any recognized jurisdiction. They claim to have a license:

... maintained and operated under the license of Curaçao ...

But they don't name their Master License holder, they show no license badge, nor is there a license verification link. All of which are required for valid Curacao license holders.

In other words they are almost certainly unlicensed and using software that they got from who knows where.

Hello: today, June 18, I have looked at the casino page (yesterday you could not see anything) and it turns out that my balance is ZERO and the list of transactions is empty. I don't know what these people are playing at.

Do something please because in Guru casino, if we look for Eagle casino, it doesn't come up either and you gave it an excellent score and apparently and according to what I sent yesterday, they don't even have a license.

Thank you

I have a screen of the withdrawals I made of 1800 and 223 euros and I also have a screen of the balance at ZERO for today and nothing appears in the list of transactions

How can I send it to you?

We found out that you submitted two complaints about the same casino, therefore we decided to reject this complaint and continue resolving the other complaint.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Please forward any supporting evidence to kristina.s@casino.guru. Thank you in advance.

I agree to let a few days go by and reach an agreement, but that is not the problem, the problem is that they have never replied to any email and they also took the 2,023 euros from the withdrawals and from the account, they do not appear for any site, luckily I have screens

Thank you

When I registered I had a 75 note given by Guru and according to the terms and conditions of the casino they pay after 72 hours by transfer and I have not even been able to send verification documents since there is no option to send them on the Eagles casino page

To begin with I would like to kindly ask you to post all important information regarding this issue in this thread only. We currently do not have the capacity to check your forum thread to see if you post any updates there. So from now on, please stay in touch with us here. Thank you for your understanding.

Could you please advise if you have made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Also, do I understand correctly that the withdrawal request completely disappeared from your account?

Successful withdrawals:

None

The winnings have been without bonuses, I never play with bonuses

The 2 withdrawals made (€1800 and €223) have disappeared from the list of transactions and from the account balance

All the best

Thank you very much canaberto for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello canaberto,

I will assist you with the complaint from now on. I'll contact the casino in order to learn more about the issue and to help you as best I can. Hopefully, we'll receive a reply soon.

Thanks Thomas.

I don't think they answer. They haven't answered me once

All the best

Hi Tomas: I just received today, Tuesday, June 28, the email below. It is the second time that a certain Dianne writes to me to deposit. If we read the beginning where he says "Hello Jose and welcome to the Eagles casino", you can see that he writes "CasinoeEgles" so it seems like a pure scam. Also it is not normal to see an email from gmail (his email is d*****s@gmail.com)

Take note because it is clear that there is something very strange here, but I have the screens from when there were 2,023 euros and the withdrawal transaction. Now there is nothing, the balance is zero. Where is the money?

Hello jose and welcome at CasinoeEgles

We added your account with €5.

You will find it on your next connection.

Exclusive Offer for this Week :

Dep today 50€/£/$ and MORE , and get 40% on all your dep today.

You will receive the % 48 Hours after your dep.

Regards.

Diana

account manager

casinoeagles

Hello canaberto,

If they typed the email by hand, it can simply be a typo. Of course, this doesn't help us resolve the situation. The casino still has some time to reply, so let's stay patient.

Hello.

We would like to help, however we cant find anythings using the email or User name ID.

Can you please give us your exact email / user name that you have registered with please ?

Regards.

Casinoeagles team.

Hello all,

Casinoeagles team,

have you found canaberto's account?

Canaberto,

feel free to send me additional information relevant to the issue at my email address at tomas@casino.guru

Also, please send me a screenshot from your casino account that shows your username in the casino.

Tomas : send it all to your mail

Thank you Canaberto,

I can confirm, that the account is indeed open in the casino under the username you mentioned.

Casino Eagles,

have you located the account? Could you give us more information about the issue with withdrawals that weren't processed?

Tomás: My user in this casino is joberto

Yes, you explained it well. For Casino.Guru complaints your username is different, that is why I keep using it.

The casino should be able to locate your account based on your posts and reply. We need their cooperation.

Hello.

Sorry but for this player i can see only deposit of 150 euro. and no withdrawal,

He has 5 free deposit bonus into his account, that has been credited by our team and that s it.

Regards.

Casinoeagles team.

Withdraw 1800 + 223.......total €2,023.

I took screenshots where you can see the withdrawals and also the balance of €2023.

The next day the withdrawals (transactions) disappear and the balance is left at zero and I receive an email from Dianne offering me a bonus.

Everything is checked and documented.

Casino Eagles,

Could you provide us with Canaberto's deposit history and bonus history? Please provide me with any evidence supporting your claims to my email address at tomas@casino.guru

Canaberto,

Did the deposits appear in your casino balance after you made them?

But if I already sent it this morning

I cant find any withdrawal into the client account.

and the total balance of the client actually are : 5 euro and in bonus balance.

Thank you to clear the situation .

So screenshots , account balances and transactions are my invention ?

We have to close the casino to these people and don't scam anyone anymore, please.

How is it possible that the withdrawals appear, even a play where I got zero and I won a lot of money, the balance with 2,023 euros and the next day everything was erased?

I ask Casino Guru to please take the appropriate measures to close this casino and if it is not too much to ask which user support platforms I can write to be blacklisted from all sites.

Already in casino Meister they told me that they would help me but that this casino does not even have a license

Hello,

This below was written to me by Mr. Maximo from Casino Meister:

I have had a quick look at this and you should note that this casino does not appear to have a valid license. They claim to have a license:

...maintained and operated under license from Curaçao...

But they don't name the master license holder, they don't show the license badge, and there's no license verification link. All of these are required for valid Curacao license holders.

In other words, they are almost certainly unlicensed and using software they got from who knows where.

Canaberto, thanks for submitting the information I requested.

Casino Eagles,

Are you looking at the correct account? There is contradictory information coming from you and the player. Which casino account are you sharing information about? The name of the account will only be visible to Casino.Guru and Canaberto.

this is what i see into the account :

And in the withdrawal section i cant find anythings.

I just hope that the client havent opened two account.. otherwise this would explain everythings..

Canaberto,

is the name displayed in the casino's message yours?

Los 3 mensajes recibido por Dianne vienen a mi correo " joberto@gmx.es" y en ellos me llama por mi nombre "jose "

Hello jose and welcome at CasinoEagles

We added your account with  5€.

You will find it on your next connection.

Crazy Hours Offer , Today 11:30-15:00 Tonight 18:30-01:59 :

Dep today 50€/£/$ and MORE , and get 45% on all your dep of today.

You will receive the % 48 Hours after your dep.

Regards.

Dianne

Account manager

CasinoEagles

But where is your withdrawal ??

Tomas, forgive me again: I think that what these people do is laugh at both me and Guru.

First they can't locate the account when a certain Dianne has been sending me emails, then

there are no pending withdrawals, later than I have deposited 150 when I have shown that 400 euros were deposited the same day, then maybe there are 2 accounts and now what was missing:

They ask for a screen of the withdrawals when I have already sent them countless times to both the casino and Dianne and today they say that the money from the 2 withdrawals has been reversed.

It is very clear that what they do is delay the issue so as not to pay.

When I took a screenshot, there is a list of transactions for June 13 and 14 where you can clearly see the deposits and withdrawals, so on the 15th all the transactions had already disappeared and the balance was left at zero euros.

If I had reversed the 2023 euros, they would have to appear in the list of transactions, just as the deposits and withdrawals appeared, the cancellation of those withdrawals would have to appear and nothing appears because what they did was delete everything and they did not expect me to have captures of screen.

I don't care about collecting my 2023 euros but what I want is that they don't get away with it and they start to take more and more time for this.

I repeat that what they do is laugh at all of us, so now I am going to start posting the screens on the internet and social networks. An effort has already been made and they do not have a license or even a fiscal or social address.

They have deceived me but it is about not deceiving anyone else, or am I not right?

Hello all,

No problem Canaberto, I do agree this is highly unusual, and I appreciate your patience.

Casino Eagle,

I don't see the player making a reversal. From the screenshot, I can identify the action of 'reversal' was available to canaberto, but not that it actually happened.

To move forward, Eagles casino representative, please look at and describe what happened with the withdrawal requests from June 12th and 13th. Please, make sure we are discussing the same account associated with the correct email address.

Hello.

Thank you for your message.

After long investigation, our fraud dept, have found the issue and this is the reason why no withdrawal has been issued.

the client have created two account, which is strictly restricted in our casino, as mentioned in our terms and condition.

first account was made at the : 01.04.2021. and the account has been closed at the : 04.04.2022

here is the first account :

Second account has been created at the 17.04.2022 so few days after we have closed the first account.

Here is the second account :

as you can see both IP are the same. the phone number he have placed fake phone number, the rest of the details are exactly the same.

In our terms & conditions that the client have accepted upon his registration is mentioned the following :

3.26: In case of duplicate accounts with the same

name or with the

same IP address Casino Eagles reserves the right to

confiscate any existing funds

and close an Account if evidence of abuse or/and fraud is

found.

We have therefor closed the second account as well.

We ask casinoguru actually to close this case.

In case any additional info are required let us know.

Regards.

That is totally false because that telephone number ( + 34*******73) is impossible for me to have put it since the telephone numbers in Spain have 11 figures apart from the `+ sign, so it is something that has been invented the Eagles.

Also in all casinos when you register you have to put an email and if you were previously registered, they do not let you register again with that email. The same happens with the identification document: when you put your document, if you were already registered before, the casino does not allow you to continue.

This has been taken out of the sleeve.

The arguments that they write and the screens that they send clearly show that they have been able to do it themselves with very bad intentions.

I repeat: when I register in a casino the first thing they ask for is my email and if my email is "j****@*****s", when you put it in, the casino system tells you that this email It already exists, so the Eagles casino is committing fraud in the answer it gives to the Guru casino.

It is really disappointing about this scam casino, it is verified that each time they say something different to not pay.

I ask you not to close the case and put these people on the blacklist. I already said yesterday that I don't care about charging the 2023 euros but that they don't scam anyone else.

The "story" that they have taken from the fake phone is really ingenious and the poster they send (the screen) does not say or show anything at all. I have shown that I have withdrawals for 2023 euros.

Tell these scammers that the same email with 2 accounts is impossible.

When I checked in on June 12:

- How do you accept my email if I was already registered?

- How do you accept my identification document if it was already registered?

- How do you accept my address if it was already registered?

- How do you accept deposits?

They no longer know what to get and what to answer so as not to pay ...... it is inadmissible

And assuming the account was closed and opened in April 2022

What's wrong with continuing to play? According to Eagles, same IP, same email, same identification document...everything the same except phone number (always according to them).

What are they based on? What's wrong with the phone number? Unbelievable.....

They have verified Phone....NO

They just want you to deposit money and if you win, the problems begin

For me they are scammers and according to Casino Meister Maximo they are also.

Let them keep the 2023 euros but I am not going to leave this in oblivion.

All the best

And finally to say that when I made the withdrawals I had to put the IBAN and it only allowed me to put the 20 digits.

I mean that the "ES69" of my account, did not allow them to be added.

How are they going to pay me without those missing digits?

I already say that things are very rare in this casino.

I also got information from "Meister" casino where they tell me that this casino operates without a license.

They claim to have a license but they do not name the master license holder, they do not show the license badge nor is there a license verification link being required for valid Curacao license holders. It means that there is no official body that regulates this casino and if they make it difficult to pay, it means that they do not plan to pay.

In other words, they are almost certainly unlicensed and using software they got from who knows where.

All this was written to me from Casino Meister

Hello all,

Thanks to the Casino Eagles team for sharing this new information.

Casino Eagles,

Could you also explain which email address was used to create the account in 2021?

this is the information he have put for the registration:

Gentlemen of the casino Guru: do what you think is convenient, but let's see if you realize that they are manipulating everything.

How am I going to put "rob****@****s" in my email? If I had put that name then I would not receive emails from the casino and if I put the phone number that they say is false, I would not be able to verify anything by SMS either.

I repeat that they are "laughing" at all of us scammers.

With what sense am I going to put an email that is not mine? It is absurd for him to do so. They are manipulators as you are seeing and they change everything.

The money that is 2023 euros has to be somewhere, right?

I repeat that I don't care if they pay or not but they will continue to do the same with more users.

If it were true what they are writing, when I sent emails to the casino and to Dianne, they would have replied to me saying that that account does not exist, or not?

I ask that you please publish what you are doing and be blacklisted. You are proving that every day that passes they send you a text without any force and you make it all up, because first they said one thing, then another and so on a lot of inconsistencies that don't make sense.

a greeting

Hello .

We pay all our customers on time, all we needed, it was investigating why you never got your withdrawal.

After investigation, we have found that you had duplicate account, and you know this.

the email is the email you have entered, and it s clear here, that you tried to fraud the casino.

we have closed your two accounts as stipulate in our terms and condition.

we have provided full evidence of the two created account using the same IP, and same details.

After all this evidence for us the case are closed, and you are banned from our casino.

@Casinoguru hope this case can be closed actually.

Regards.

Casinoeagles.com

What they say is shameful.

You warn me about trying to scam the casino when the scammers are you.

I have proven everything with casino documents (screens)

You have not proven anything with the papers you provide.

Also if there were 2 accounts you would have told me right away and not now that it has been published

I only know that I deposit 400 and win 2023.....where is the money?

The 400 also suck them.

What a shame of a casino.

The 2023 I give it to you as a gift but please don't cheat anymore.

Before you don't answer anything and now you want to solve it with false papers.

I don't want anything but I won't stop posting all this

I see that what you want is for Guru to close the case

Hello all,

we requested additional information from the casino, but so far we haven't received the requested information.

Casino Eagles,

Can you provide the requested information, please?

Hello Tomas: these people, in order not to pay, will do anything

Hello canaberto

we've received evidence from the casino you opened multiple accounts and claimed welcome bonuses with both.

Did you open another account in the casino after your first one was closed?

hello Tomas: as far as I know I only opened the current account. I have never been able to put the email " roberto@gmx.es" , as they say, because it makes no sense and I repeat that if I had put that email that is not mine

how will they contact me?

And if I put a fake phone number, how will they contact me?

They will know what they are doing but I have not played in that casino before.

If you think you are not going to pay, close the case and period because we have been like this for more than 1 month, but please do not leave the note that you have as a good casino because it is not.

Cheers,

Tell him that these thieves have also kept the 400 that I deposited with Visa and I paid 416 euros.

Starting today, even if it's the last thing I do, all my screens will appear on the internet (Google) and so whoever reads and sees the screens will think hard to play in a scam casino.

It is already sent to various platforms that, like Guru, are dedicated to unmasking fraudulent and unlicensed casinos.

Please forward this message to Eagles scammers

It's the last thing I write on Guru

Hello Canaberto,

I am sorry for the whole situation. As the casino provided us with evidence about the opening of multiple accounts and claiming welcome bonuses in both accounts, there is not much we can do. Under these circumstances, casinos will always consider your winnings illegitimate.

I am sorry we couldn't help you with the case. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with any other casino in the future.