The player's withdrawal is delayed for over a month. We ended up closing the complaint as 'unresolved' because the casino failed to reply.
Beem Casino - The player's withdrawal is delayed.
Black points: 141
Amount: €800
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, everyone. I've been waiting for my payout of €800 since May 26th, 2022. The account has been verified for ages and the payout method has long been verified and has been used several times. The support chat has been contacted at least 5 times, they only tell me that the payments team will be contacted, but nothing happens. As of last week I was informed that I will receive the money for sure today (Tuesday). The payout is still "pending" and I can't contact the support chat anymore (maybe I got banned for that?).
Automatic translation:
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2 years ago
Hello mblomenhofer,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Beem Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Hello mblomenhofer,
If your account has been verified about a year ago, it might be possible that you need to verify again a few documents. The casino usually do these checks 1-2x per year, sometimes even more often depending on the player's action as using a new method i.e. Did they contact you with anything like this, did they request any documentation?
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2 years ago
Translation
Hello Nick,
No, I was not asked to submit any documents. You can see for yourself from the rating that the casino is simply extremely bad. So can you please just bring the casino into the conversation? Then they pay... it's always the same.
Thanks and LG,
Matthew
Automatic translation:
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2 years ago
Thank you mblomenhofer for all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello mblomenhofer,
I will assist you from now on with the complaint. As we've been told by players in other complaints about the same casino, the casino seems to have had some difficulties recently and it seems you were affected as well.
We would like to ask the casino representative to join the conversation and clarify what the issue is.
Beem Casino,
Could you explain why the withdrawal is delayed? Do you require additional documents from mblomenhofer to proceed with the withdrawal?
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2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Dear mblomenhofer,
I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
