The player's deposit was not credited for a yet unknown reason. We ended up closing the complaint as unresolved because the casino failed to react.
24CasinoBet - The player's deposit was not credited.
Black points: 32
Amount: €40
24CasinoBet
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
24CasinoBet has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello
I deposited 40€ via Bitcoin cash on 05/30/2022,
the status in the account has been "processing" since
after several e-mails and chats with those where i was only put off,
I turn to you.
what can I do now? is not a lot of money for one or the other but
I don't have anything to give away either...
Thanks for your help
Automatic translation:
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2 years ago
Dear corestyle,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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2 years ago
Translation
Hi, thanks for the answer.
Since I paid in via crypto, this is probably impossible?!
Kind regards
Automatic translation:
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2 years ago
Hello corestyle,
Do you have at least the payment confirmation sent to the casino? Can you also forward it to nikolas.b@casino.guru?
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2 years ago
Translation
Hi
Of course I forwarded the payment confirmation to the casino, unfortunately no reaction.
yes i will send it to you
Mft
Automatic translation:
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2 years ago
Thank you corestyle for all the information and e-mail. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello corestyle,
I will assist you with the complaint from now on. I would like to ask the representative of 24CasinoBet to join the discussion in order to help us resolve the issue.
24CasinoBet,
Could you explain why the deposit wasn't credited to corestyle's casino balance?
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2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Dear corestyle,
I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
