24CasinoBet - The player's deposit was not credited.

hallo

ich habe am 30.05.2022 40€ via Bitcoin cash eingezahlt,

bei status im konto steht seit dem "in bearbeitung" 

nach etlichen e-mails und chats mit denen wo ich nur vertröstet wurde,

wende ich mich mal an euch.

was kann ich jetzt noch machen? ist zwar für den ein oder anderen nicht viel geld aber

zu verschenken habe ich auch nix....

danke für die hilfe

Dear corestyle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hi danke für die Antwort.

Da ich via crypto eingezahlt habe ist das wohl ausgeschlossen?!

Mfg

Hello corestyle,

Do you have at least the payment confirmation sent to the casino? Can you also forward it to nikolas.b@casino.guru?

Hallo

Natürlich habe die zahlungsbestätigung an das casino weitergeleitet, leider keine Reaktion.

Ja ich sende es an sie

Mft

Thank you corestyle for all the information and e-mail. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

alles klar vielen dank für die hilfe 🙂

Hello corestyle,

I will assist you with the complaint from now on. I would like to ask the representative of 24CasinoBet to join the discussion in order to help us resolve the issue.

24CasinoBet,

Could you explain why the deposit wasn't credited to corestyle's casino balance?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear corestyle,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.