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Petronela Kontos

Complaints Team Lead

Petronela is leading our Complaints Resolution Team and helping out with more complicated cases. Previously, she was spending most of her time with player complaints and her speciality was to be the first responder. Even though she is now taking care of the whole complaints team, she still might find herself replying to cases from the first line. She has over 12 years of casino industry experience, which she masterfully uses in her day-to-day activities.

Petronela believes in the inevitable victory of good over evil and has a personal motto “For every minute you are angry, you lose sixty seconds of happiness.” The two qualities make her one of the best people out there that players can trust with their online casino-related complaints

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Complaint replies by Petronela Kontos

English
Hi Kiej96,I wanted to inform you that since Kubo, your assigned resolver, is ... 2 months ago
Dear dedoreen612,Great news :) We're glad to hear that your issue has been re... 2 months ago
Dear Madnessboy,We're glad to hear that your issue has been resolved. We'll g... 2 months ago
Thank you very much, Suprio, for providing all the necessary information. I w... 2 months ago
As the problem has been resolved, we will now close the complaint as ‘resolve... 2 months ago
Dear alexisolivari8,Great news :) We're glad to hear that your issue has been... 2 months ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve thi... 2 months ago
Thank you very much, Hit007, for providing all the necessary information. I w... 2 months ago
Dear Mikey999999999,Great news :) We're glad to hear that your issue has been... 2 months ago
Dear lcanapaola4,We're glad to hear that your issue has been resolved. We'll ... 2 months ago
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