The player from Brazil encountered a bug that prevented her from capturing her winnings and has screenshots as evidence. She also won an additional 30,000 but has yet to receive payment, experiencing difficulties in contacting the casino.
CASSINOPIX Casino - Player's winnings are confiscated.
Amount: 7,000 R$
CASSINOPIX Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for player to reply
6d 19h 37m 25s
Case summary
4 hours ago
Public
Public
13 hours ago
Translation
When I won at the casino, there was a bug, and I couldn't capture everything, but I did take screenshots of the winnings I didn't receive.
After that, I deposited and played again, winning an additional 30,000, and they still haven't paid me. It's impossible to communicate with this casino.
Automatic translation:
Public
Public
4 hours ago
Dear alessandra80oliveira,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication or screenshots along with your game history to petronela.k@casino.guru?
Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your cooperation and understanding.
Best regards,
Petronela
alessandra80oliveira has 6d 19h 37m 25s to reply
