Nummus Casino - Player’s account closure request is delayed.

For the third time, I am trying to close my account through support. Unfortunately, nothing happens, and it seems intentional. I would like to ask your team to permanently close my account at Nummus Casino.

Regards,

Antonio

Dear antonio99999,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. 

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings Nummus Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@nummuscasino.com (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. If there is any option for an alternative contact such as live chat or WhatsApp, please try that too and save screenshots of the relevant communication.

Thank you in advance.

Best regards,

Petronela

I want to close the case

Hi Sephiroth93,

We apologize for any inconvenience caused. While we strive to provide the best possible service, we understand that sometimes players may choose to close their accounts. We typically process account closures quickly, and you also have the option to self-exclude for up to five years directly from your account, without needing to contact us.

We attempted to close your account on several occasions, but it remained active due to an outstanding balance. Because you did not mention any gambling-related concerns and only expressed dissatisfaction with our service, we assumed you might have reconsidered your decision.

Please note that your account has now been deactivated. If you have any further questions or need assistance, feel free to reach out.

Best regards,

Thank you, Nummus Casino team, for your help in closing the player’s account.

Dear antonio99999,

Could you kindly confirm that your account has been successfully blocked and that no outstanding balance is being withheld by the casino? Should I consider this case resolved, or is there anything else we can assist you with?

Thank you.

Dear antonio99999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.