The player from Bangladesh encountered an issue where the bKash option was available for deposits but not for withdrawals, leaving some of his money stuck. The Complaints Team attempted to assist by inquiring about alternative withdrawal methods and the player's account verification status. However, the case was ultimately rejected due to the player's lack of response to the team's inquiries, which prevented further investigation or potential solutions. The option to reopen the complaint remained available to the player in the future.
Jeetway Casino - Player’s withdrawal option is restricted.
Amount: ৳20,000
Jeetway Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
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3 weeks ago
Translation
When making a deposit, the bKash option is available. However, when trying to withdraw, there is no bKash option. Some of my money is stuck.
Automatic translation:
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3 weeks ago
Dear Sabbirkhanalex,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
- Could you please advise if you have been informed about any alternative method to withdraw your winnings?
- Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 weeks ago
Translation
What is this jeetway.com platform? No help available. Scam site or not? If you talk to customer care, they say they are not on this site. Now the site is not public.
Automatic translation:
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3 weeks ago
Hi Sabbirkhanalex,
I apologize, but it seems you haven't addressed any of my previous questions. Could you please provide more details?
Thank you.
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2 weeks ago
Dear Sabbirkhanalex,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
