RollXO Casino - Player’s winnings of €4,500 are being confiscated.

**Subject: Request for Assistance – Rollxo.com Casino Withholding €4,500 Winnings**

Dear Casino Guru Support Team,

I am reaching out to request your assistance regarding an ongoing issue with **Rollxo.com Casino**, where they are unfairly withholding my legitimate winnings of **€4,500**. I am hoping that your expertise and platform can help me resolve this matter.

### The Situation:

I won **€4,500** playing **Big Bamboo**, fully adhering to the casino’s rules. This win took place **two hours** before I played **Big Bass Mission Fishin'**, where the casino now claims I breached their terms by betting **€20 per spin**. 

However, this is **completely incorrect**:

- I was playing at the **lowest possible bet** of **€0.10 per spin**.

- The **€20** they’re referring to isn’t per spin, but rather the cost of a **feature buy for free spins**, and I used my **own balance** to purchase this feature, not bonus funds.

### Alleged Violation:

The casino claims I violated their terms after the win, and they are using this as an excuse to withhold my funds. The **€4,500** was won **before** any alleged violation occurred, so there is no legitimate basis for withholding my winnings.

### Why I Need Your Help:

I have attempted to resolve this directly with Rollxo.com Casino, but they are refusing to cooperate. I am aware of Casino Guru's reputation for helping players in situations like mine, and I would be extremely grateful for your assistance in escalating this issue and securing the release of my winnings.

If you could investigate this or guide me on the next steps, I would deeply appreciate it.

Thank you in advance for your help.

Sincerely,  

Dear knacker65,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration. I carefully checked the Bonus Terms on the website, and this is what I found (here):

2.2. The maximum bet while wagering is €5 (or equivalent in another available currency) unless otherwise specified. The maximum bet limit includes bets doubling after a game round has been completed and bonus rounds (purchased within the game). Breaching the maximum bet rule leads to all winnings from the bonus being confiscated and the deposit being refunded.

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet.

Please do not hesitate to forward your game history in Excel format along with any relevant communication to petronela.k@casino.guru if you feel that you’ve been accused mistakenly.

• Additionally, can you inform me whether your balance is divided into two parts upon activating a promotional offer, or if it is presented as a single "bonus balance"?
• Can you provide details on the specific bonus you activated and utilized?
• Lastly, what were the amounts of both the deposit and the bonus awarded?

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela