**Subject: Request for Assistance – Rollxo.com Casino Withholding €4,500 Winnings**
Dear Casino Guru Support Team,
I am reaching out to request your assistance regarding an ongoing issue with **Rollxo.com Casino**, where they are unfairly withholding my legitimate winnings of **€4,500**. I am hoping that your expertise and platform can help me resolve this matter.
### The Situation:
I won **€4,500** playing **Big Bamboo**, fully adhering to the casino’s rules. This win took place **two hours** before I played **Big Bass Mission Fishin'**, where the casino now claims I breached their terms by betting **€20 per spin**.
However, this is **completely incorrect**:
- I was playing at the **lowest possible bet** of **€0.10 per spin**.
- The **€20** they’re referring to isn’t per spin, but rather the cost of a **feature buy for free spins**, and I used my **own balance** to purchase this feature, not bonus funds.
### Alleged Violation:
The casino claims I violated their terms after the win, and they are using this as an excuse to withhold my funds. The **€4,500** was won **before** any alleged violation occurred, so there is no legitimate basis for withholding my winnings.
### Why I Need Your Help:
I have attempted to resolve this directly with Rollxo.com Casino, but they are refusing to cooperate. I am aware of Casino Guru's reputation for helping players in situations like mine, and I would be extremely grateful for your assistance in escalating this issue and securing the release of my winnings.
If you could investigate this or guide me on the next steps, I would deeply appreciate it.
Thank you in advance for your help.
Sincerely,
**Subject: Request for Assistance – Rollxo.com Casino Withholding €4,500 Winnings**
Dear Casino Guru Support Team,
I am reaching out to request your assistance regarding an ongoing issue with **Rollxo.com Casino**, where they are unfairly withholding my legitimate winnings of **€4,500**. I am hoping that your expertise and platform can help me resolve this matter.
### The Situation:
I won **€4,500** playing **Big Bamboo**, fully adhering to the casino’s rules. This win took place **two hours** before I played **Big Bass Mission Fishin'**, where the casino now claims I breached their terms by betting **€20 per spin**.
However, this is **completely incorrect**:
- I was playing at the **lowest possible bet** of **€0.10 per spin**.
- The **€20** they’re referring to isn’t per spin, but rather the cost of a **feature buy for free spins**, and I used my **own balance** to purchase this feature, not bonus funds.
### Alleged Violation:
The casino claims I violated their terms after the win, and they are using this as an excuse to withhold my funds. The **€4,500** was won **before** any alleged violation occurred, so there is no legitimate basis for withholding my winnings.
### Why I Need Your Help:
I have attempted to resolve this directly with Rollxo.com Casino, but they are refusing to cooperate. I am aware of Casino Guru's reputation for helping players in situations like mine, and I would be extremely grateful for your assistance in escalating this issue and securing the release of my winnings.
If you could investigate this or guide me on the next steps, I would deeply appreciate it.
Thank you in advance for your help.
Sincerely,