Wins Royal Casino - Player's winnings have not been credited.

Hello. While i was playing at the WinsRoyal Casino in a slot at first I won 37.80 euro but it didn’t added in my account. I refreshed the page because i thought that it stacked but nothing . I spoke with the live chat support but they told me to send an email to the support. 5 minutes later i played again in the same slot i won again 36 euro but this time i did a screen recording . I send so many emails at the support but nobody answered me. It is not a big amount but for me it’s important this and the safety that I can play without cheating in this casino.

Dear alexandraster1993,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication or screenshots along with your game history to petronela.k@casino.guru? 

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your cooperation and understanding.

Best regards,

Petronela