Our team
NEXT

Petronela Kontos

Complaints Team Lead

Petronela is leading our Complaints Resolution Team and helping out with more complicated cases. Previously, she was spending most of her time with player complaints and her speciality was to be the first responder. Even though she is now taking care of the whole complaints team, she still might find herself replying to cases from the first line. She has over 12 years of casino industry experience, which she masterfully uses in her day-to-day activities.

Petronela believes in the inevitable victory of good over evil and has a personal motto “For every minute you are angry, you lose sixty seconds of happiness.” The two qualities make her one of the best people out there that players can trust with their online casino-related complaints

ico_compl_waitingico_compl_waiting30
ico_compl_waitingico_compl_waiting
88
865
1734

Complaint replies by Petronela Kontos

English
Dear Thomas,Please understand, that it is very difficult for us to proceed wi... 4 years ago
Dear Jorge,I truly understand how difficult and frustrating this situation mu... 4 years ago
Thank you very much Michael for providing all the necessary information. I wi... 4 years ago
Thank you very much Mike for providing all the necessary information. I will ... 4 years ago
Dear Andrea,Thank you very much for your kind words 🙂 As the complaint has b... 4 years ago
Great news. As the complaint has been successfully resolved, we will now... 4 years ago
Thank you very much Maria for your quick reply. I will now transfer your comp... 4 years ago
Thank you very much Ryosyou for providing all the necessary information. I wi... 4 years ago
Thank you very much Marquez for providing all the necessary information. I wi... 4 years ago
Thank you very much Francois for your quick reply. I will now transfer your c... 4 years ago
Show More Complaint Replies (+10)
1...1398 1399 1400...1460
Go to pageof 1,460 pages
flash-message-news
Don’t miss any news from the gambling industry
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news