The player from Italy has requested a withdrawal and submitted all the required documents for the verification a week ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
Hi I won on 04/16/2020 I was told that I had to send the documents but no no had no answer today 04/21/2020 I say to load the money and play there is no problem but when a person wins there are all the problems to withdraw the winnings and this is not fair I know that if it does not end I will have to go to a lawyer
Dear Alessandro,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding,
Best regards,
Petronela