4 Crowns Casino - Player’s deposited funds got mixed with his active bonus balance.

I deposited £500 to the account in order to play in the live roulette. £2 bonus was left on the balance of the account from my welcome bonus. Because this was outstanding it converted all £502 to bonus funds. When i raised this i was told there is nothing to do and it was my fault. in order to withdraw any funds, i would have needed to spin over £20,000 on selected slots. by the time i had spun anywhere near there would most certainly be no funds left

Dear Ashton,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru? Additionally, please specify which bonus you have activated in the past. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Ashton,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.