HomeComplaintsWinorama Casino - Player’s struggling to withdraw the winnings.

Winorama Casino - Player’s struggling to withdraw the winnings.

Amount: €1,500

Winorama Casino
Safety Index:Below average
Submitted: 21 Apr 2020 | Case closed : 07 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Italy is experiencing difficulties withdrawing the funds. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

I won 1500 euros in winorama and I don't know how I can withdraw them. They tell me it's not possible.

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Automatic translation:
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4 years ago

Dear Lucian,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Was this your first withdrawal request in this casino? Furthermore, could you please specify how many days ago you have requested the withdrawal? 

If I understand it correctly, you didn’t start KYC verification process yet. Please understand, without verifying your account, you won’t be entitled for any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards, 

Petronela

 

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4 years ago

Dear Lucian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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