Swiper Casino - Player faces delayed withdrawal.

I requested a withdrawal on September 24th and they are still telling me to be patient for a small amount.

Hello barbitsa200,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Swiper Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I have made around 6-7 withdrawals up to 300 euros. I have not been asked for identification. They always took 1 working day for the takeover, then they took 3 working days and each time they delay even more. No I made a simple deposit without bonus

I have made around 6-7 withdrawals up to 300 euros. I have not been asked for identification. They always took 1 working day for the takeover, then they took 3 working days and each time they delay even more. No I made a simple deposit without bonus

As soon as they came in, even though I like the casino I wasn't happy because I don't like waiting 10 days for the withdrawal to be made so I can't deposit again as for a new withdrawal I would have to cancel again from the beginning.

Dear Barbitsa200,

Could you please clarify the exact date your current withdrawal has been pending?

Please keep in mind that the recommended processing time is 14 days. If it has been less than that, we are unable to intervene at this point and would advise waiting until the full period has passed.

Looking forward to your response.

Kind regards,

Nick

Dear barbitsa200,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.