Swift Casino - Player’s withdrawal has been delayed.

Hello,

I made a withdrawal from this casino on the 20th of June that never arrived. The day after, the site was taken down for almost a week. During that period, I tried to contact them to inform them that I hadn't received my withdrawal.

When Swift Casino finally responded, they said they would investigate the issue. I waited for another week, and now they are asking for my bank statement to confirm the money hasn't been deposited. However, they haven't informed me how to send it to them. After that, they asked me to contact Trustly, which was used for the payout, to get information about the payment. I contacted Trustly, and they told me that they need details about the payment, which I do not have. Swift Casino has this information, but they are not providing it, so I am unable to proceed.

I have checked my bank account multiple times to ensure I didn't miss it, but there is nothing from Swift Casino during that period.

Thank you,

Best regards,

Ronny

Dear Ronny86,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve experienced with your withdrawal from Swift Casino.

To help us better understand and investigate your situation, could you please provide additional information on the following points:

• Have you received any communication from Swift Casino acknowledging your withdrawal request or providing updates during the period when the site was down?
• Could you specify the exact dates and methods you used to contact Swift Casino regarding your withdrawal issue?
• Can you clarify what information Trustly requires about the payment, and have you shared this request with Swift Casino?

Please forward any relevant communication or documents, including screenshots of any correspondence with Swift Casino and Trustly, to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Ronny86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hey they have now emailed me and I have giving them the info they asked for so now I just wait for the answer

Hello Ronny86,

Have there been any developments since our last conversation, please? 

Thank you.

Hey it's all over they fixed it so no need to go any further. Thx

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Ronny86, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru