The player from Germany has requested a withdrawal one day prior to submitting this complaint. Simply, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Swift Casino - Player’s withdrawal has been delayed.
Amount: €260
Swift Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
In advance. I have had multiple successful withdrawals at this casino, Swiftspiele. Via wire transfer and several times via Paysafe. Yesterday 7/8/22 I made a withdrawal request via wire transfer. The problem: Normally such a request always appears in the personal area under the heading "pending or canceled" and you can also cancel it there and it will be posted back to the account. I actually wanted the latter. Pustekuchen, but does not work. The withdrawal request does not appear there. So I contacted support via email. As usual, nobody answers me. I am very upset about this. I played without a bonus. The worst thing about this casino is that nobody ever responds to requests. Please help. Many Thanks.
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2 years ago
Dear Gamblesempl,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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2 years ago
Translation
Hi. The account is verified. I've successfully withdrawn using Wire Transfer and Paysafe before. The customer service at this casino is a disaster. Never anyone in live chat, no replies to emails to support. I wrote you an email, Mr. Petronela. With attached evidence. regards, thank you
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2 years ago
Translation
Today at 10.35am I got an email that my withdrawal request (via Wire Transfer) was completed. Well. But that's why I don't have my money yet, I'm still skeptical. In addition, for whatever reason, I was never able to cancel the withdrawal request this time. In the future, I will only pay out there via Paysafe, which was many times faster. I'm annoyed once again that the casino didn't respond to my emails to support at all and that the answer in "Live Chat" took many, many hours. This should definitely get better and only in online casinos of the Skill on Net group have I experienced it so poorly regulated.
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2 years ago
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Update: to my great astonishment, the prize arrived in a flash. The last time the wire transfer took almost 5 days. You can even praise the casino. The accessibility in the live chat must finally be improved and one must be able to expect that emails to the support are not consistently ignored. Then I have nothing more to complain about and get upset about. case can be closed. Thanks CG, thanks Petronela.
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Gamblesempl, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
