The player's requesting a refund as he claims he should be excluded in all sister casinos. The complaint was closed as resolved after the player contacted us that the player received a refund.
SuperCat Casino - The player's requesting a refund.
Amount: €679
SuperCat Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.3
SuperCat Casino has a Safety Index of 2.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Dear hschlue88,
As I already mentioned above, there is no such obligation that if you have self excluded yourself from a casino then you will be excluded from all of their sister casinos. It all depends on the operator's license. The one they own does not require such action from the casinos.
I have also went through the casino terms and did not find any information regarding an exclusion for all casinos under the same operator.
All I can do is to recommend you to the casino's licensing authority here: info@curacaolicensing.com.
Try to get in touch with them as they might be able to help you out.
I'm really sorry that we could not help you out but from our point of view, in this specific case, you have to request for a self exclusion in every single casino separately.
Regards,
Nick
