Super Slots Casino - Player’s jackpot win has been denied and slot removed.

I was really pleased with this site until I was treated unfairly. I was playing "Western Legend" and winning really good. I spent a great deal to trigger the jackpot. Once triggered it , it lit up and FROZE. I reported what happened and also delivered a screen shot. To make this story a little shorter, after "THE REVIEW TEAM" analyzed everything, they gave me this huge reason in which I disagreed with. The next day Western Legend slot was removed. I questioned them on why? Their response was, " we keep slots for a duration periof." I thought...how convenient was this. I spent a lot to trigger a $1000 jackpot. Very disappointing!!

Dear DBLACK,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the casino server. If two different results exist, the correct one is the one on the casino server.

Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you only experienced this once with one specific game? 
• Could you please advise if this bet and its result have been recorded in your game history?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.