Super Slots Casino - Player’s deposit has never been credited to his account.

I havent recieved my deposit it's been since 11:45 this morning and no one answers my messages

Dear Yeye123457,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Since you filed this complaint 2 days ago, could you please confirm that your deposit still hasn’t been credited to your casino account?

Have you managed to get in touch with the casino in the meantime?

Looking forward to hearing from you.

Best regards,

Kristina

Yes I have signed in and the money was not credited to my account,and when I send an email to them it doesn't go through

In this case, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Also, I tried sending an email to casino's support cssupport@superslots.ag and I haven't run into any problems, it went through.

Ill give it another shot and see what happens I guess

Yeye123457, thanks, please keep us updated and let us know in case there is anything new. Looking forward to hearing from you.

I made another deposit and it went through.bet online did the same thing so I wont be playing at either one of those casinos anymore.

Yeye123457, have you managed to get in touch with the casino? Have you tried contacting your payment provider as suggested?

Additionally, if you are no longer interested in playing at this casino and resolving this case, please let us know.

Dear Yeye123457,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Thats fine .thank you for your help

Yeye123457, thank you for your reply, we are closing the complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.