Sunrise Slots Casino - Withdrawal of player's winnings has been delayed.

Every single time I withdrawal from this casino either i've waited weeks and weeks and then just gave back the money or had to wait 3 weeks to get a measly 100. in the meantime in my account , I can't use bonuses even if I'm depositing waiting for a withdrawal I can't take advantage of my vip tier perks, and they do that on purpose so that you keep depositing money. it's been 10 days, there is no reason why it should still be pending it isn't even in the review status yet, even though they claim withdrawals are quick, and vip players have access to quicker withdrawals, but that's not true at all

Dear Nikkilm123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Nikkilm123,

Have you received your withdrawal from the casino yet?

No, still in pending status

I have a new complaint. my withdrawal was approved and i asked for my account to be deactivated once my withdrawal hit my bitcoin and they deactivated my account anyways now they void my withdrawal

Thank you for your reply, Nikkilm123. Did the casino inform you that your withdrawal won't be paid out? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

yes they did and didn't close my account

Was there any reason given? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru.

Dear Nikkilm123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

they paid me, but they wait exactly two weeks and two days sometimes theee weeks everytime i'm tired of that i am vip 3 . there withdrawal times are ridiculous and always the same even for $100. I closed my account with them

Dear Nikkilm123,

I believe that it was a good decision to close the account as the casino obviously didn't meet your expectations. Nonetheless, I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru