HomeComplaintsSunrise Slots Casino - The player's withdrawal is delayed.

Sunrise Slots Casino - The player's withdrawal is delayed.

Amount: $2,494

Sunrise Slots Casino
Safety Index:Below average
Submitted: 13 Dec 2022 | Resolved : 16 Dec 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player's withdrawal is delayed for unknown reason. The complaint was resolved as the player received his money.

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2 years ago

Sunriseslots.com has not made good in my bitcoin withdrawal and every time i get in contact with live chat the given me some B.S story about approvals, even though my account has been verified, and the withdrawal approved 11/30/22

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2 years ago

Hello bigg119869 ,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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2 years ago

My account was verified 4 days prior to my withdraw request of 11/28/22 and my approval was approved 11/30/22.


I used a coupon combination of no rules withdrawal / bonus with an initial 70 dollar deposit, i played through the playthrough amount then i requested my payment.

Last time I spoke to anyone was via live chat wss 11/8/22 and i was told " you're only on day 8, please continue to wait"

Thankfully


Jorge M

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2 years ago

Greetings all,


I've reviewed the situation and it should be going through on it's own shortly however I'll see what can be done to assist. Could you please confirm your Bitcoin address for me bigg119869?


Best wishes,


Nick and Sunrise Slots

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

Question: when you say "shortly on its own" are you meaning days or hours, just asking for a little more clarification.


If i choose to continue to use your platform, is this going to be a recurring issue??

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2 years ago

Good evening, still wondering on the possibility i might get my payout???

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2 years ago

Thank you casino guru especially NICK for helping me resolve my issues with sunrise casino.


Thank you to all parties involved at sunrise slots.


I received my bitcoin payment this morning at 6 am for 2445.00


Thankfully

George M

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2 years ago

Hey all,


Just confirming that we should be paid in full now, payment went out via Bitcoin a few minutes ago and has been confirmed received in Blockchain Explorer. 🙂


Best wishes,


Nick and Sunrise Slots

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2 years ago

Yes i have been paid in full


Thanks to all parties involved


George M

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2 years ago

Thank you bigg119869  for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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