Sunrise Slots Casino - The player's withdrawal is delayed.

Yes so 2500 and tried to withdraw it I am verified all of my identity my withdrawal was approved on August 1st and all I've gotten is the runaround since then they say rest assured I'm going to be paid but I have seen nothing I've given them all my bank account information that's all been approved I've given them my Bitcoin address they just keep saying over and over again just give it time I just got to be patient but I mean it's October's over with now and they supposedly approved it August 1st they took the balance off of my account but I've received nothing.

Hello gmb102577,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes how do I find out when I was verified? It was a couple months ago I know that and I know it's valid until Oct 25 2027.i accumulated my winnings with real cash deposit not a bonus and the last time I spoke with the casino atleast weekly since this began 6/2022.so weekly since then I can forward u all emails if needed

Not to mention the phone conversations of being sent in circles.chasing my own tail.on hold for hours to only get the same answers everytime

Greetings all,

I have reviewed the situation and I'll see what can be done to assist, if you would please send (other) Nick your wire details gmb102577 so I can confirm it matches what we still have on file for you it would be appreciated.

Best wishes,

Nick and Sunrise Slots

Hello gmb102577,

Please do as the casino advises and let us know the outcome.

Dear gmb102577,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.