Home Complaints Sunrise Slots Casino - The player's tournament winnings are not credited.

Sunrise Slots Casino - The player's tournament winnings are not credited.

Amount: $5,000

Sunrise Slots Casino
Questionable reputation
Submitted: 19 Jan 2023 | Resolved : 23 Jan 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 weeks ago

The player's tournament winnings are not credited for unknown reason. The complaint was resolved as the player's winnings were credited.

Public
2 weeks ago
Translation

Hello. For having deposited I had the opportunity to be treated in a weekly tournament at sunrise slots. I won first place and everywhere it says that the prize is $5000 in the terms and conditions it says that the money has to be transferred to my account immediately but they still don't claim it was just for fun. Something that is not specified anywhere. I made deposits at this casino and am able to withdraw. I want the $5000usd that I win to be deposited since it was in good law.

Automatic translation:
Public
2 weeks ago

Hello Annita8787,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Where did you get the information that the winnings should be credited instantly? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Public
2 weeks ago
Translation

Already solved. They deposited me now I'm waiting for the withdrawal to be made to my btc wallet

Automatic translation:
Public
2 weeks ago

Thank you Annita8787 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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