The player's tournament winnings are not credited for unknown reason. The complaint was resolved as the player's winnings were credited.
Sunrise Slots Casino - The player's tournament winnings are not credited.
Amount: $5,000
Sunrise Slots Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.6
Sunrise Slots Casino has a Safety Index of 5.6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello. For having deposited I had the opportunity to be treated in a weekly tournament at sunrise slots. I won first place and everywhere it says that the prize is $5000 in the terms and conditions it says that the money has to be transferred to my account immediately but they still don't claim it was just for fun. Something that is not specified anywhere. I made deposits at this casino and am able to withdraw. I want the $5000usd that I win to be deposited since it was in good law.
Automatic translation:
Public
Public
1 year ago
Hello Annita8787,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Where did you get the information that the winnings should be credited instantly? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
