Sunrise Slots Casino - The player's payment was delayed.

this is a screen print of the day my money was supposed to be transfered to my bitcoin... it's been over a week and a half and one month later since I won my winnings.. The only thing they keep reciting to me is that the money is on its way... Yet never shows up... The casino states that using the Bitcoin wallet payout method I would receive my payout instantly... And yet here we are one month later... I jumped through their hoops and my payout is APPROVED... They just won't release the funds to me... I suggest no one go to this casino unless they don't expect money to be won... They say they are the most trusted casino... The only thing I am beginning to trust is that they are full of crap! Don't go... They are no more then con artist with money and a bunk ass website casino..... Judging from the numerous complaints over the same payout issue... It won't be long till this cosino flops due to law suits. Please help... I need this money for my business and this run around they have given me is heartbreaking and morally unethical. this is a screen print of the day my money was supposed to be transfered to my bitcoin... it's been over a week and a half and one month later since I won my winnings.. The only thing they keep reciting to me is that the money is on its way... Yet never shows up... The casino states that using the Bitcoin wallet payout method I would receive my payout instantly... And yet here we are one month later... I jumped through their hoops and my payout is APPROVED... They just won't release the funds to me... I suggest no one go to this casino unless they don't expect money to be won... They say they are the most trusted casino... The only thing I am beginning to trust is that they are full of crap! Don't go... They are no more then con artist with money and a bunk ass website casino..... Judging from the numerous complaints over the same payout issue... It won't be long till this cosino flops due to law suits. Please help... I need this money for my business and this run around they have given me is heartbreaking and morally unethical.

Hello gothclout13,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

9/6/22

9/7/22

The account was varified and approved on the 25th of August... Using the casinos payout timeline I was set to recieve my money on 8/6/22 and was told I would receive it at the end of that day... I never received it. I was told to wait 24 hours for the funds to hit my Bitcoin wallet... I waited and it never was deposited. It's been close to a week and a half... And still no payout issued to me ... Just a lot of excuses and run around.

Seems a little strange that the verification was finished 2 months after requesting a withdrawal. The verification process should be always the first step and then requesting for the withdrawal. Usually it takes about 2 weeks after the process to pay out the money. Did you try to cancel the payment and request a new withdrawal since your account is verified?

I was verified two days before I officially won the ternament. And unfortunately the casino just keeps giving me excuses upon excuses that their bit coin network host is backed up from there being so many payouts.. I've was told I would be paid at the end of the day on 9/6/22... Never happened. Then I was told the following day to give the payout a full 24 hours for the funds to reach my account....it never did. Now they are telling me any day from now to another month longer...

Thank you gothclout13 for all the information. I will now forward your complaint to my colleague Stefan who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Thank you

Dear gothclout13,

I am so disappointed to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Sunrise Slots Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Sunrise Slots Casino,

Could you please state why the player's withdrawal has not yet been paid out and when can she expect payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Why do they have 6 days to respond...I still have yet to received my payout .. Im starting to feel like they are a fraud...this sucks...how can someone be happy with a winning if they get lied to about when they will be paid?

Dear gothclout13,

I understand this must be frustrating for you. Please allow the casino to respond within a reasonable time of seven days. Thank you for your understanding.

Kind regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Greetings all,

Apologies for the delay, Sunrise based issues have just been routed to me as of this morning, we should be a bit smoother moving forward.

I can see that the first payment of $1960 was paid out via Bitcoin on the 3rd of October and I have confirmed it delivered on that date via Blockchain Explorer. Can you confirm you've received those funds for us gothclout13? Once we have your confirmation regarding the arrival of the first payment I'll see what I can do to get the other one moving for you.

Best wishes,

Nick and Sunrise Slots

Dear gothclout13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I received less then half of my payout.. and still have yet to receive the remaining amount. I was disappointed to only have received $1800 for the first half because of them taking out close to $200 for admin fees????? And now I'm waiting for the remaining portion of my winnings... For being over 2 months late on payment taking out $200 and ONLY paying me half.... Is beyond ballsy.. I won $5k and it's taking this casino close to 3 months to just pay me via "fastest method" Bitcoin... This casino is a joke.

Dear gothclout13,

Thank you for the provided information.

Dear Sunrise Slots Casino,

Could you please explain to the player what is happening with the second part of the withdrawal?

I am looking forward to your answer.

Kind regards,

Stefan

Greetings all,

The total requested withdrawal amount was $4500, all of which was approved. The first requested withdrawal was $2000, $40 was removed for the service fee and it was paid out at BTC:0.1009341 which at the moment of transfer equated to $1960.

I had requested confirmation of delivery before moving forward, are you saying there is an issue with delivery on your end gothclout13? The transfer looks normal in Blockchain explorer at the proper exchange rate.

Best wishes,

Nick and Sunrise Slots

I was told that I was going to be paid out the full amount and now I'm going to be paid out twice I'm assuming I'm hoping for dear God but you guys only paid me once and then it's been like close to like 3 weeks since then so I'm wondering when is it that you're planning on dispersing the rest of them remaining amount to me and how much are you guys going to be taking out then?

Hey gothclout13,

The maximum single payout amount is $2500, I'm just waiting for confirmation that the funds arrived properly and in good order before I attempt to move forward on the next payment.

Best wishes,

Nick and Sunrise Slots

Dear Sunrise Slots Casino,

Thank you for the provided information.

Let us know once you make a payment to the player.

I am looking forward to your response.

Kind Regards,

Stefan

Greetings all,

Ok, for the purposes of moving forward here I will assume that delivery of funds is complete and my explanation of the amount/funds sent is sufficient.

If I could please get re-confirmation of Bitcoin address I will see what can be done about getting the remaining payment delivered.

Best wishes,

Nick and Sunrise Slots.

Dear gothclout13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear gothclout13,

As we haven't heard from you, we will close this complaint as "rejected". Feel free to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan