Sunrise Slots Casino - Player's withdrawal has been delayed.

I have emailed customer service countless times and they keep saying my payout has been escalated and that its a third party so they cant do anything about it . There terms ans xonditions say the longest it could take is 30 days ..... its been much longer and nothing

Hello connorchristianson,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account has been verified for well over a year and I got the money after depositing 10$ via Bitcoin no bonus or coupons we're used . I emailed them after two weeks to make sure there was nothing that needed to be verified so my payout wouldnt be held up and they insured me I was all approved and the payout would take 10 business days ..... I emailed them again November 17th .. they replied "since all of our withdrawals are sent through third party vendors there are certain processing velocity limits that we must respect and time frames may vary due to processor limitations and availability currently the processors are experiencing delays on there and on top of the regular time frame for the payments to be sent and paid out we understand the frustration and be apologize for any inconvenience caused hopefully the process will go back to the standard time frame very soon"

Hello connorchristianson,

Before we would try to reach the casino, can you please forward a screenshot of your pending withdrawal along with the communication between you and the casino regarding this matter to nikolas.b@casino.guru?

Awaiting your response.

Regards,

Nick

Dear connorchristianson,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Nick. I received payment friday morning at 9am. Im assuming whatever you did pushed them to pay me. However they charged me a 25 dollar processing fee. Safe to say they lost my business. But you sir i would like to thank.

Dear connorchristianson, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru