The player from Washington requested a withdrawal 7 weeks ago and has repeatedly contacted customer service, who claim the payout is escalated to a third party. The player notes that the casino’s terms state withdrawals should take no longer than 30 days, indicating significant delays.
Sunrise Slots Casino - Player's withdrawal has been delayed.
Amount: $210
Sunrise Slots Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.6
Sunrise Slots Casino has a Safety Index of 5.6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 21h 28m 30s
Case summary
2 hours ago
Public
Public
15 hours ago
I have emailed customer service countless times and they keep saying my payout has been escalated and that its a third party so they cant do anything about it . There terms ans xonditions say the longest it could take is 30 days ..... its been much longer and nothing
Public
Public
2 hours ago
Hello connorchristianson,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
connorchristianson has 6d 21h 28m 30s to reply
