Sunrise Slots Casino - Player's withdrawal has been delayed.

Made withdrawal request on 9/10/24, request approved on 9/24/24, and still no payment. Clearly says in their T&C that payment will be made within 7-10 business days after approval. Contacted via email frequently (every few days) and get same excuses pawning off responsibility on "limitations of 3rd party payment provider." Deposit made in Bitcoin and w/d requested via Bitcoin. I will send any copies of emails b/w me and their customer service that you might want or anything else as I have a copy of it all

Dear Bfrost33,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sunrise Slots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for taking up my cause. I have had one withdrawal from them for $100 that was approved on 8/20/24 and received on 9/19/24. I wasn’t aware that it had come from sunrise slots as I play at many sites until 10/16/24 as I had been in regular contact with them inquiring about the status of the withdrawal and kept being told I would be notified when the Bitcoin was sent. I never received any notification of payment being sent but a rep

finally told me on 10/16/24 that it was paid on 9/19/24 and I was able to confirm this in my wallet. I could never figure out why it took so long for one of the reps to finally tell me that it had been paid. My suspicion is that they

never even looked into it and just hit

me with a stock answer.

Yes, I had no difficulty passing the KYC verification process. I think I did have a bonus match with the deposit but it was a sticky bonus and I had what I requested for withdrawal above and beyond the amount of the bonus. I will email you a copy of my account info where it shows all that on the site and I will also forward you a copy of the emails back and forth between us.