The player from Texas had requested a withdrawal three weeks ago, which had been approved but had yet to be processed. Despite repeated attempts to provide their wallet address, they faced constant delays and changing reasons for the lack of payment. The Complaints Team was unable to investigate further due to the player's lack of response to inquiries, closing the complaint.
Sunrise Slots Casino - Player's withdrawal has been delayed.
Amount: $100
Sunrise Slots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
I requsted it on aug 16th it was approved on aug 27 its beyond the timeframe and they keep saying wait making me resubmit my wallet address 3x a day changing reasons i havent been paid saying it will be soon etc still no payment
Public
Public
1 month ago
Dear jampet11,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sunrise Slots Casino.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please explain what reasons the casino gave for the delay?
Thank you very much in advance for your reply.
Best regards,
Tomas
