The player from Texas requested a withdrawal three weeks ago, which was approved but has yet to be processed. Despite repeated attempts to provide their wallet address, they face constant delays and changing reasons for the lack of payment.
Sunrise Slots Casino - Player's withdrawal has been delayed.
Amount: $100
Sunrise Slots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for player to reply
5d 14h 4m 49s
Case summary
yesterday
Public
Public
1 week ago
I requsted it on aug 16th it was approved on aug 27 its beyond the timeframe and they keep saying wait making me resubmit my wallet address 3x a day changing reasons i havent been paid saying it will be soon etc still no payment
Public
Public
1 week ago
Dear jampet11,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sunrise Slots Casino.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please explain what reasons the casino gave for the delay?
Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
yesterday
Dear jampet11,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
jampet11 has 5d 14h 4m 49s to reply
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
