Sunrise Slots Casino - Player’s withdrawal has been delayed.

My 700 withdrawal was approved on 11-1-22 it has almost been 3 months since it was approved and all they can keep telling me is that my withdrawal is waiting to be sent to there processor I still have not received it can u help me get it

Dear loganedwards234,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation of what caused the delay? Were your winnings accumulated with or without an active bonus, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

They keep telling me that it is waiting to be sent to there processor it has been almost 3 months since it was approved

Thank you very much, loganedwards234, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

They sent me a email yesterday saying that it got sent to there processor finally now I have to wait for it to be sent to my account

Hello, loganedwards234,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. If, in the meantime, the payment has been received, please, let me know. Now I would like to invite Sunrise Slots Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Sunrise Slots Casino Team,

Could you please state the reason why the withdrawal process is taking so long and when can the player expect to be paid?

Thank you in advance for providing the information.

They sent my withdrawal thank you

Alright, thank you for the update. Just for clarification, do I understand correctly that you have already received the payment, or do you have only the information that the withdrawal was sent to the processor?

I have got the money thank you

Great, thank you very much, loganedwards234, for confirmation and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru