Sunrise Slots Casino - Player facing delayed withdrawal at casino.

I submitted a withdraw request on the 28th of July and was approved on the 1st of August. It's been 2 weeks and they don't reply to my emails. I've deposited and withdrew from casinos before and I have to admit this casino is the worst when it comes to withdraw. They take your money fast enough but if you win anything forget it.

Aug. 01, 01:32 pm

Manager Withdrawal approved

Requested 2023-08-01 01:32 pm

$-65.19

Hello kshowie,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi! Yes, it's verified. I've withdrew before and it took awhile, but I received it. This time I used a bonus and did my playthrough. I was approved the withdraw on August 1st and emailed them about a week ago. I asked why it was taking so long and haven't heard back from them. Thank you

Hello? Is my complaint still open? Thank you

Hello kshowie,

Could you please clarify whether you played sports betting or casino games? What kind of bonus did you use, can you forward a link or a screenshot of it?

You can close case. It was settled yesterday. Thank you

Dear kshowie,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru