Sunrise Slots Casino - Player experiences withdrawal delay.

withdrawal request was submitted on August 28, 2023. Whenever I ask they keep telling me the next day the next day the next day the next day and nothing ever happens. It's still in pending stage not even processing. They just brush me off whenever I ask. What's going on I mean it's only for $100 come on also made deposits since

Dear Nikkilm123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes They have still not processed my withdrawal. I have been a verified member for quite some time. I have withdrawn from here before, and had problems withdrawing before.

My transaction history says " manager withdrawal approved 9on the very last day of their waiting period timeframe on the 11th, but I haven't received an email verifying my withdrawal was approved, and I have NOT received payment. Bitcoin is instant, so I would have gotten it already

Thank you very much, Nikkilm123, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Nikkilm123,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this.

We would like to invite Sunrise Slots Casino to join the conversation.

Dear Sunrise Slots Casino,

Can you please provide some information regarding the player's withdrawal delay?

Greetings all,

I have reviewed the situation and I'll see what can be done to assist, if anything else is required I'll let you know here.

Best wishes,

Nick and Sunrise

my $283 withdrawal has not been received. They said it was approved on the 11th, but has not been received in my account yet. Thank you

Greetings all,

I have spoken with the Payouts Manager and been assured we will see some movement in the coming business days.

Best wishes,

Nick and Sunrise

I received payment via bitcoin today but it was $26 short. My payout was for 286 and some change and I received 260 and some change.

Dear Nikkilm123,

I'm glad you received your winnings. Isn't the $26 deduction a transaction fee?

Sunrise Slots Casino has this mentioned in its T&Cs

Greetings all,

I can definitely confirm that the missing funds are due to standard processing fees ($25) as Michal mentions, per the terms and conditions of the casino.

Best wishes,

Nick and Sunrise

Dear Nikkilm123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Nikkilm123,

Although it seems as though this issue has been clarified, as we haven't had a further response from you to confirm this, we are, unfortunately, forced to reject this complaint. 

Don’t hesitate to contact us if you run into any issues with this or any other casino in the future and we will try our best to help.

Best regards,

Michal

Casino Guru