The player from the United States, who won a slot tournament, made a withdrawal request on July 28 that was approved on August 8. Despite this approval, they have yet to receive their $100 winnings and the casino support informed them that the payment hasn't been sent to processing yet. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system.
Sunrise Slots Casino - Player experiences issues with delayed withdrawal.
Amount: $100
Sunrise Slots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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8 months ago
i won 100 slot tournament. played through once as instructed. I followed the rules made my deposits in between. requested my withdraw on July 28. Approved on /august 8 and still waiting to recieve. Just spoke to their support and they said they havent sent to payment processing.
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8 months ago
Dear johnphuu1,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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8 months ago
All my documents have been verified already. I just dont understand why it takes so long to process a payment and for so little compared tp how much I've lost to them and others. Where is the logic and customer support that we should have?
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8 months ago
Greetings all,
Just confirming that payment was issued on the 30th of August via Bitcoin and is confirmed delivered in Blockchain Explorer.
Best wishes,
Nick and Sunrise
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8 months ago
Great news. Thank you very much, Nick and Sunrise, for checking this for us.
Dear johnphuu1,
Could you please confirm that you received your winnings? Is there anything else we could try to help you with?
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7 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, johnphuu1, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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