Sunrise Slots Casino - Player believes that their withdrawal has been delayed.

Dear Byronaburns,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

thanks. copy that.

as of yesterday yea they made their stance clear that they’re not paying it. i attached the picture in my complaint of them saying it until i make "a considerable amount of bitcoin deposits. ". and i have made several lately

..before the withdrawal

they insinuating because i have more visa deposits than bitcoin i can’t cash out in bitcoin.

been depositing with them since 2023 and this is my first and only payout my payout was approved documents accepted play reviewed

oh my gosh!!!

the winnings, the withdrawal, is from a bitcoin deposit. pictures attached. the last 3 deposits i made were bitcoin. i made 11 deposits in like 3 or 4 days total. and in a 24 hour period leading up to withdrawal bunch of deposits

picture attached. UPDATE. GOOD NEWS. THANKS SO MUCH

Dear Byronaburns,

Have you received your withdrawal from the casino yet?

negative.

thanks for asking.

according to their timeline i should have it next week

this Friday is the latest that their timeline would be to receive it

Thank you for your reply, Byronaburns. Alright, let's wait and see. Please let me know if you receive your winnings.

ok i feel like an idiot. trusting them after everything they pulled. i mean they truly pulled the kitchen sink. it started with half being accused of cheating, then another lady playing the bad cop saying i need to deposit a "considerable amount of money" before getting withdrawal. then making me believe i used a visa only to find out my last 3 deposits were bitcoin. i just sent them an email to go head and laugh at me for thinking i was getting my withdrawal this week this guy actually thought he was getting his withdrawal. we were just activating a whole new set of diversions.

So sunrise changed by withdrawal approval date. i have in writing my withdrawal was approved on the 17th. now it’s the 20th. no way. that’s impossible. unless they were lying. and they are setting up a whole new span of time cause when they send the payment it’s going to a 3rd party to pay it out and i should expect delays because it’s. you know. a 3rd party. ohhh. a 3rd party. the 3rd party speech after altering the approval date

im sorry. i give up. please help me get out of limbo.

thank you ♥️

just a heads up, they responded to an email of mine saying that my withdrawal is still approved, but they’re third-party vendor. Their payment systems are down or in some sort of way. They’re unable to make any withdrawals until that gets cleared up or fixed and then they’re gonna let me know when they have an update on when that will be, so like I said limbo I still am happy that I activated the complaint and support moving forward if you guys concur thank you.

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

thanks i’m half way done with that will do

done thanks

Thank you very much, Byronaburns, for your cooperation. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Byronaburns, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Sunrise Slots Casino representative to join this conversation. 

Dear Sunrise Slots Casino, could you please provide more information about this case? 

Looking forward to your reply.

i received my withdrawal. thanks so much sunrise and guru. and nick & katarina. after reading deep in to the past i felt a lot better seeing how well sunrise and others always responded

smart to wait for these outcomes before allowing reviews to be finalized. i would change mine if given the chance and or tossing the one that is pending

which i just figured out.

ok cool. just to double notify. i received $2,427. very happy

Thank you, Byronaburns, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.