The player struggles to verify his account as he no longer owns his card. The complaint was resolved as the player got verified.
Sugar Casino - The player struggles to verify his account.
Amount: €300
Sugar Casino
Safety Index:Above averageSafety Index
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6.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I seem to have paid at another gammix Ltd casino with a credit card that I haven't owned (cancelled) for quite some time.
Now, for a KYC at sugar casino, a confirmation from the bank is required that this card has been cancelled. Which I never used in the sugar casino.
You mean it's under the same license? Do I have to contact the bank now? Mfg Ay
Automatic translation:
Public
Public
1 year ago
Hello AttilaY,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sugar Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
I would recommend to contact your bank to receive the confirmation as the casino may ask for such documents as well.
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hello, the verification has been running since January 1st, 2023. The passport was accepted immediately. There was a problem with the proof of address because a payslip was not accepted. Then I uploaded 3 bills and the bank statement that didn't go through either. Yesterday I only uploaded the bank statements that are still being processed.
Yesterday I also wrote an email to the bank to confirm the cancellation with card number and data from me. So far no answer.
After that I found it in my cloud folder and found verification pictures of the credit card from another casino. I uploaded these pictures of the desired credit card to the casino last night. The chat has confirmed receipt of images and is subject to review by the finance department. So it's still in progress.
Kind regards
Edited
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