Stelario Casino - Withdrawal of player's winnings has been delayed.

Quero deixar registrado a minha frustração e minha NÃO indicação do casino Stelario.com. Descaso, falta de suporte no chat, falta de suporte no E-mail. Claramente agem de má fã com DELAY de pagamentos, cancelando todos pedidos de saques, e inventando diversas desculpas para ficar re-solicitando o saque. Aguardei por 1 Mês inteiro tendo que cancelar por diversas vezes, até que por vez eu perdesse a paciencia e perdesse todo o dinheiro.

DINHEIRO NÃO É BRINCADEIRA, CASSINO LADRÃO, ESTELIONATARIO SAFADO E SEM VEROGNHA. O DONO TINHA QUE SER PRESO, FALTA DE RESPEITO COM A POHA DO MEU DINHEIRO. E ESTOU ME SENTINDO LESADO, E ROUBADO PELA FORMA QUE TRATARAM A MIM E O MEU DINHEIRO.

Dear multibilionaire,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Os prints estão ali, cancelamento atrás de cancelamento. 30dias de sofrimento pra sacar, chega uma hora que acaba a paciencia;

Thank you for your reply, multibilionaire. Have you made any successful withdrawals before? Could you please advise if you passed the verification? Have you accumulated your winnings with or without an active bonus?

Lastly, do I understand correctly based on your first message that you lost all the funds you initially wanted to withdraw?

Dear multibilionaire,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.