The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.
Stelario Casino - Withdrawal of player's winnings has been delayed.
Amount: $925
Stelario Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I want to register my frustration and my NOT indication of the Stelario.com casino. Negligence, lack of chat support, lack of E-mail support. Clearly they are acting like a bad fan with DELAY of payments, canceling all withdrawal requests, and coming up with various excuses to keep re-requesting withdrawals. I waited for 1 whole month having to cancel several times, until I lost patience and lost all the money.
MONEY IS NOT A JOKE, CASINO THIEF, SCAMMER AND WITHOUT SHAME. THE OWNER HAD TO BE ARRESTED, LACK OF RESPECT WITH MY MONEY. AND I AM FEELING INJUREDED, AND STOLEN BY THE WAY THEY TREAT ME AND MY MONEY.
Automatic translation:
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1 year ago
Dear multibilionaire,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
The prints are there, cancellation after cancellation. 30 days of suffering to get it out, there comes a time when patience runs out;
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1 year ago
Thank you for your reply, multibilionaire. Have you made any successful withdrawals before? Could you please advise if you passed the verification? Have you accumulated your winnings with or without an active bonus?
Lastly, do I understand correctly based on your first message that you lost all the funds you initially wanted to withdraw?
