The player from Austria is experiencing difficulties withdrawing his funds due to limited availability of payment methods. The complaint was resolved after the casino paid out the player successfuly.
Stelario Casino - Player’s struggling to withdraw his winnings.
Amount: €400
Stelario Casino
Safety Index:Very highSafety Index
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9.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, I deposited € 200 with Mastercard and played up to € 400! Verification is complete, then I wanted to pay out and suddenly I have to pay in the minimum amount with another payment method first and can then pay out via this ... Mastercard is offered as a means of payment and withdrawal!
I hope you can help me along with that
Thank you LG
Automatic translation:
Public
Public
3 years ago
Dear Alexander,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessary, that it will be offered for withdrawals too.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you were offered any alternative method to place a minimum deposit and withdraw your funds?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hi
Yes, but I have to make another deposit, otherwise there will be no payout! Had this problem in other casinos that always paid out via bank transfer! Image of the account card and a bank statement and then everything worked out.
Tried to contact the finance department with a request for a payment via bank transfer. I also attached a picture of the account card including the account statement.
Thanks for your efforts
LG Alex S ***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Thank you very much, Alexander, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
