StarBets Casino - Player's Bitcoin withdrawal is delayed.

One $200 on this casino and have made multiple withdrawals in other currencies in crypto like tether XRP light coin went through right away now when I win 200 in BTC and try to withdraw it to the proper wallet everything was proper. It’s been three days life Support told me he must contact the owner. I understand if they’re trying to wait so they don’t have to pay gas prices but now it’s been four days and the same live assistant telling me the same thing that he has no idea when it will go through and it’s up to the owner. How could it be up to the owner when they’re processing thousands of beds and withdrawals in all that per day and when I would draw tether or another coin at the same time those go through automatically I can’t even click on the transaction to get the hash number or the transaction ID. It just says pending so be very careful I’m giving this casino a thumbs down right now not cool , so everyone beware

Dear malibuprosurf,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Dear malibuprosurf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.